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Aria not working after changing batteries

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‎03-14-2019 05:01 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎03-14-2019 05:01 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

I changed the batteries on my aria this morning. It worked fine and weighed me correctly but the display didn’t turn off immediately and was really bright. Now it won’t turn back on again. The display is completely blank. Can anyone help please?

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5 REPLIES 5

‎03-14-2019 09:07

‎03-14-2019 09:07

Try taking the batteries out for about 10 minutes.

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‎03-14-2019 09:24

In response to SunsetRunner

‎03-14-2019 09:24

I have done this and still nothing

Sent from my iPad
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‎03-14-2019 19:49

In response to SunsetRunner

‎03-14-2019 19:49

Why is taking the batteries out the only recommended solution? after weeks of run around I finally got a different solution. They recommended that I buy a new scale after only having my scale for 18 months. 

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‎03-16-2019 02:58 - edited ‎03-16-2019 02:59

In response to SunsetRunner

‎03-16-2019 02:58 - edited ‎03-16-2019 02:59

I have tried taking the batteries out and leaving, and still nothing 

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‎03-20-2019 10:45

In response to SunsetRunner

‎03-20-2019 10:45

I am really disappointed not to have another reply. This was bought Feb 3rd 2017 so out of warrantee , but I would expect them to last longer than two years, and also not stop working just because I changed the batteries

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