Aria scale says I am a Guest

[justinpinebelt]

My Aria scale keeps registering me as a guest.

I have gone on the website and assigned those measurements to myself with several weigh ins. The issue persists. I did every step from your help article at https://help.fitbit.com/articles/en_US/Help_article/Why-is-my-scale-recognizing-me-as-a-guest

I asked FitbitSupport on twitter for what to do. They directed me to other support channels at https://twitter.com/FitbitSupport/status/671125370855292928 where I got the contact number.

Now I am on hold for Fitbit to answer. It has been over an hour and 45 minutes. While I wait, can anybody help me fix this issue with my Aria scale, please?

Holding for Fitbit support.

Moderator edit: format

[von469]

Make sure the scale name and your initial's match. It will sync automatically.

[KingPin2016]

I have Tried all the steps in here and it still recognize me as guest, however my girlfriend is recognized.

Tapping to change user:not working

Reseting and re-setup:not working.

weight ion 5 repeatably times and change gust to my user in setting between each weight in : not working

remove batery and wait 15 seconds: not working

What else?

[von469]

I got it to work. Thescale name and your initial's have to be the same. Once i changed that everything synced. 


Sent via the Samsung Galaxy S7 edge, an AT&T 4G LTE smartphoneinitial 

[KingPin2016]

it´s recognize my girl friend(nic not same as the scale name(fatburner)) andme as a guest

[Barry34785]

I solved this problem by replacing the scale with one from Yunmai for about half the cost of the Aria scale.  

Yunmai Premium Smart Scale - Body Fat Scale with Fitness APP and ... https://smile.amazon.com/dp/B01C6CUFM2/ref

It connects via Bluetooth and doesn't eat batteries like they were potato chips.  I'm still on the same batteries that came with the scale about a year ago.  Just go to the settings in the Yunmai phone app and send the data to FitBit.

[9998]

Mine has been on tile floor all the time.

[PixiePuss]

I just had the same problem - weird!  Then I logged in through the app, brought the Aria device up, scrolled down to "recent weigh-ins".  I went in there, clicked on the recent 'guest' weigh-in and assigned that weight to myself.  We'll see what happens next time I weigh in but so far that weight has been assigned to me.

[9998]

I have assigned all weights to myself which it says guest. Scale can say me and guest in a matter of 10 minutes. I have lost about 20 lbs since March and it seems if I weigh in and I'm less weight it says I'm a guest. Will keep trying. Thanks.

[talprofs]

@FerdinandFitbit: The link to 'these instructions' in your above answer in fact goes here:
https://community.fitbit.com/t5/Charge-HR/Fitbit-HR-setting-off-alarms-in-stores/m-p/1044043/highlig...
Far from helpful in all the circumstances. 😞

[DianneRoca]

I agree! I feel frustrated for someone else waiting over 2 hours for a solution and yet it's not shared publicly in this forum

[juliebird1013]

Our scale is on a hard surface, not carpet, it keeps calling me Guest.

I have to enter my weight manually into my fitbit app 5x before it recognizes me on the scale?

I can't get my initiasls in, only says guest.

Same here!

Moderator edit: merged replies

[9998]

I did an online chat with fitbit and they linked me to my account and I was to put in my correct weight which I did and it would correct itself in 4 days. that was 2 weeks ago last Friday. I am still a guest.......Mine is on a tile floor also. It used to work.

[Longers999]

Took me a while to find this message, I made the mistake of setting up on carpet and was ‘guest’ but after 5 attempts it synced as suggested - tried everything else, Fitbit help was no help - thank you !!! 

[docmicro]

My Aria 2 is on hard tile and it's having the same problem.

[mmiral]

Hello Ferdinand,

my scale scale says I am a guest. I think this is because I set it up at night after a full day of eating, but I actually always weigh myself in the morning and there is a different of about 5 lbs. 

please help. I want to be registered as myself not as a guest on my scale 

[Longers999]

Did you do it on a hard floor or carpet ? This generally happens when your
weight change is significant from the first time you weighed yourself so it
thinks you are not the same person and hence it calls you a guest

I tooke out the batteries and then weighed myself 3 x times in a row on a
hard surface and have kept the scales in the same place evr since - this
then reset me to myself 🙂 it is also best to weigh yourself at the same
time ever day ... thks
Amy

[Bolqr]

Common this is mass problem with this scales and you want to give the salution privet  Ironic! 

[Punkerodriguez]

hello, i just bought an used aria scale, i want to set up it but i dont know the name and the initials, i write a name that i want for my scale but i guess thats a prpblem and i cannot complete the setup, what can i do? I need to make a deep reset with the small hole in the back?? Please, if i cant do anything im gonna ask for my money.

Moderator edit: format

[9998]

Try fitbit.com and do a live chat. I'm sure they can help.

Get Outlook for Android

[JuanJoFitbit]

@mmiral Welcome to the Fitbit forums! I apologize for the late response. However, I would like to follow up and would like to know if the issue persists or if your Aria recognizes your user properly now.

@Longers999 I'm so glad to hear that your Aria is recognizing your user properly. Thank you for sharing the workaround and posting the update here.

@Bolqr Thank you for joining us in this thread and our Fitbit Community! I want to follow up also and would like to know if you are experiencing the same issue since I'll be happy to assist you.

@Punkerodriguez It's great to see new faces in the Community! You will need to set up your Aria scale from scratch. Please make sure that you are following the setup process as described in the video that contains this post.

@9998 Thanks a lot for your help my friend!

I'll be around if additional questions arise guys!