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Aria scale still says I'm a "Guest"

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My Aria scale thinks I'm a guest. I've now weighed myself 20 times today, reassigning the weight manually every time, done numerous resets where I remove the battery, etc. I updated my profile manually with the new weight. I weighed myself 6 times in a row, stopping to tell it in the app that is me between. I even reset the wifi even though it connects fine. I'm still a guest every time.

 

My boyfriend hasn't stepped on this scale in over 6 months. He stepped on it and it immediately recognized him. I want to throw this scale through a wall right now. I've wasted so much time and it still doesn't work.

 

And I'm fully aware that one of the Fitbit people will come on here and tell me to do everything I've already done like it will magically fix it and it doesn't.

 

 

Moderator edit: format

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Exactly how I spend the first several hours of my day. I'm beyond frustrated.

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Same here . Piece of junk 

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