help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria scale stuck on "SETUP ACTIVE"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2021 15:54 - last edited on ‎03-29-2021 07:13 by Fitbit Moderator

‎01-13-2021 15:54 - last edited on ‎03-29-2021 07:13 by Fitbit Moderator

Have had the Aria WiFi scale for a few years during which time I have made changes to account, WiFi connection and Router and each time had little problem reconnecting the scale to the Fitbit dashboard on my laptop. Yesterday the scale failed to report my morning weight to the dashboard.

Steps to delete then scale from account and re-install it have failed and presently the Aria scale displays SETUP ACTIVE, and I just cannot cancel that. The scale will record weight but will not communicate with the dashboard. Need to know how to clear SETUP ACTIVE from the scale's display so I can continue to use the scale in the ordinary old fashion way. That is progress for you.

Thanks

JCS42

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-17-2021 17:15

‎05-17-2021 17:15

Me too!  I am SO frustrated.  Especially after my call with customer service who told me it won't come out of setup active mode until the scale is set up BUT the scale won't set up because it won't connect to my new WiFi.  That happened a couple of years ago as well and I simply gave up and just started using it as a regular scale.  Not optimum result for sure.  But at least then, the Setup Active mode was stuck on.  Now I just tried to connect to my new WiFi and it's even worse.  I have to take a battery out now and just put it in when I want to weight myself.  REALLY?  Super disappointed with the customer call.  On all other fronts FitBit has been really great but NEVER with the Aria. What else can be done?  New scale?  Please help.  

Best Answer
0 Votes

‎05-17-2021 17:17

In response to McPhoebe

‎05-17-2021 17:17

*wasn't stuck on.

 

Best Answer
0 Votes