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Aria scale will not complete connection to Cox Panoramic WiFi

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‎07-12-2020 04:11 - last edited on ‎02-24-2021 05:05 by Fitbit Moderator

‎07-12-2020 04:11 - last edited on ‎02-24-2021 05:05 by Fitbit Moderator

I have tried multiple times to connect my Aria to my Cox Panoramic WiFI. Sometimes it will connect but then I can not complete the setup. In that case the website will say it needs to reconnect to the website then it totally fails. Sometimes I can not even get the scale to connect to the wifi. I have the scale set up about 3 feet from the wifi so it is totally in range of the wifi to do the setup. What am I doing wrong? thank you so much.

 

 

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‎07-12-2020 11:59

‎07-12-2020 11:59

Does your wifi meet the requirements?

 

Networking Requirements
The Fitbit Aria connects directly to your home’s wireless network and supports the
following network configurations:
 Wireless 802.11b standard
 WEP / WPA / WPA2 personal security
 Automatic (DHCP) IP setup (static IP configuration not supported)
Aria requires an 802.11b-compatible network to connect and sync your scale data to
your Fitbit dashboard.

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‎11-24-2020 09:45

In response to SunsetRunner

‎11-24-2020 09:45

Cox Panoramic does not have the Wireless 802.11b standard. I have v39 scale. Will I not be able to connect at all?

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‎02-20-2021 10:06

In response to halueck

‎02-20-2021 10:06

I have this same internet and scale...has your scale ever connected? 

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