11-16-2017 04:48 - last edited on 03-31-2021 04:15 by JuanJoFitbit
11-16-2017 04:48 - last edited on 03-31-2021 04:15 by JuanJoFitbit
The Aria 2 will display my weight, but instead of showing body fat or BMI, it just shows a head with a question mark in it, then the app records the weight as guest. Help!
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
11-16-2017 08:29
11-16-2017 08:29
Mine did this at first when I set it up for both me and my wife a couple of days day ago. It is still learning who you are. When you see the head with the question mark immediately tap the top of the scale with your foot (I tapped the right side since I'm right-footed lol) and it should show your user icon and you can tap the X on the left or Checkmark on the right to confirm your identity. Confusing at first but it hasn't forgotten us since.
11-16-2017 08:29
11-16-2017 08:29
Mine did this at first when I set it up for both me and my wife a couple of days day ago. It is still learning who you are. When you see the head with the question mark immediately tap the top of the scale with your foot (I tapped the right side since I'm right-footed lol) and it should show your user icon and you can tap the X on the left or Checkmark on the right to confirm your identity. Confusing at first but it hasn't forgotten us since.
11-16-2017 11:15
11-16-2017 11:15
I found that on a Help screen after I posted, and it worked. It seems to me that the biggest problem with this product is the woefully inadequate written materials. Thanks so much for taking the time to respond to my question!
12-26-2017 07:15
12-26-2017 07:15
@SunsetRunner Thanks for joining us in our Fitbit Community! I'm so glad to hear that your Aria scale is working properly now. Thanks for posting the update here. Don't hesitate to get back if more assistance is needed.
@replayreb Thanks for your input and contribution my friend, it was very helpful!.
See you both later my friends!
01-01-2018 05:36
01-01-2018 05:36
I agree why do they not give a written guide with the product it took ages to find out how to weigh myself!!
01-01-2018 06:06
01-01-2018 06:06
@SJNL, you can get the manual on-line here: Aria 2 Manual
03-27-2018 09:42
03-27-2018 09:42
I just purchased the Aria 2 and it was doing the same thing. It told me to put the batteries out, reset the machine and I must have done that several times at least. Then I went and searched on google and the "replayreb" answered showed up and that fixed the issue. Sadly to say, it didn't even dawn on me to tap the screen with the check mark or "x". Once I did that it showed my Body fat & BMI, thank you for posting the solutions to this issue. It saved a lot of frustration, lol.
03-27-2018 09:49
04-02-2018 06:04
04-02-2018 06:04
@replayreb It's great to hear that your Aria is working as it should also after following the tips posted in this thread!
I'd like to invite you and @replayreb to visit our Discussions board were you guys can share your experiences, meet people and create new topics.
Hope to see you all in the Community more often!
04-12-2018 13:09
04-12-2018 13:09
Wow, thanks! I think that worked. HOW a person is supposed to know that I don't know!!!
04-16-2018 04:38
04-16-2018 04:38
@squeezal I'm glad to hear that the steps that were shared previously got your Aria 2 back on track! Please check out this page which shares more information about the Aria 2. Also, I'd like to share the Aria 2 manual so you can get the most out of it.
Don't hesitate to get back if more questions arise my friend!
05-05-2018 18:57
05-05-2018 18:57
Sounds nice, but all I get is a weight then a blank screen. No icon, no question mark, even the set-up weblink again. REALLY regretting buying this overpriced scale. Currently I get a weight - the same that I got from my previous $12 scale.
05-08-2018 04:50
05-08-2018 04:50
My aria2 has stopped providing me with my BF%. It worked fine for the first few weeks of ownership, but has recently just stopped providing the BF%. There is no x I can tap with my toe. No icons appear anymore. Nothing happens except that it gives me my weight and then gives out the aria website. That's it. I pressed the reset button several times to no avail. It has simply stopped working and I can't figure anything out at all.
I can't seem to connect to the chat support, or do anything else other than hope someone here may have a solution
05-08-2018 11:28
05-08-2018 11:28
05-08-2018 14:03
05-08-2018 14:03
06-07-2018 19:13
06-07-2018 19:13
I'm having the same issue. Lotta $$$ just to get a weight. And as far as I can tell, it's not syncing with my fitbit app. Very disappointed.
06-11-2018 08:01
06-11-2018 08:01
@JakMak13 It's great to see you here and welcome aboard @SeanCyclist! I'm sorry for the late response! I would like to follow up and would like to know if your Aria 2 shows your BMI and body fat percentage. If not, make sure on your app that the BMI option is enabled by going to the Aria settings. Also, try restarting your scale as advised @Rose85 which is a great workaround for this type of issues.
Finally, make sure that your Aria scales are connected to your account and the setup process, as described in this help article, was followed.
@12Bones Thank you for joining us in this thread! I'm sorry to hear that your Aria 2 stopped syncing with your network. Please try the restart process as well, which consists in taking out the batteries for 1 seconds and put them back in. After this, weigh yourself 5 times in a row and see if those readings get synced.
In the meantime, let me know if your Aria displays any error message when trying to sync your data. Also, let me know if you changed your WiFi password since this could affect the connection between your scale and router. If this was done, you'll need to set up your Aria from scratch.
See you all later!
06-11-2018 08:18
06-11-2018 08:18
06-11-2018 08:54 - last edited on 06-12-2018 11:34 by JuanJoFitbit
06-11-2018 08:54 - last edited on 06-12-2018 11:34 by JuanJoFitbit
Agreed. I actually still have it, but I gave up on the scale. I use my
other scale now. I try both in the mornings, but it won't connect to the
wifi still, my body weight percentage fluctuates between 37% and 49%
regularly, and I have never seen the BMI nor the option to add it that
others have offered. It was an immense waste of money.
how about you send explicit, detailed instructions regarding body fat and
BMI, because my body fat shows up, but BMI never has, and I have used the
suggestions offered to enable the BMI, and it's been a fruitless cause. The
body fat calculator has no level of consistency to it either. It fluctuates
so much, even after this long, I have no faith in it's data.
Moderator edit: format
06-12-2018 08:48
06-12-2018 08:48
@12Bones I'm so sorry to hear that you decided to return your Aria 2. I totally understand your frustration and I appreciate your feedback and comments. This info will be forwarded to our team since this helps us to keep improving.
@JakMak13 Thank you for getting back! Regarding the BMI feature, please make sure that you followed the steps that are listed in this help article, under the subject "What does the Aria 2 measure?". Now, in order to get accurate body fat readings, I'd like you to check out the subject "How can I get the most accurate readings on my scale?" and follow the tips that it advises.
Don't hesitate to get back if more assistance is needed and I'll be happy to help!