Aria scales quit sending weight data to app and desktop

[dsjs]

The scales work fine for both hubby and myself as far as showing correct names, weight and fat%, however we are having to manually enter the data into our apps or on desktop. We have uninstalled and applied app, changed batteries, reassigned users, and all other suggestions pertaining to this problem. The last time it actually logged by itself was in Jan. 2024. What other brand of smart scales (no more Arias) work properly with Fitbit?

[Stef05]

Hi, mine does the same, app says that the scale synced but no weight shows up, have to enter manually. I also have done all the steps, turn off, uninstall scale, etc., it is frustrating. Why does Fitbit not put out a clear reason and solution?

[Markgq]

Mine doing the same, also cant assign name

[Turbo-057]

Exactly same problem it seems that Fibit has decided to stop the support ... !!!!

I think that i will take it into trahs and buy an Huawei or Xiaomi !

Fitbit product seems not support the time ... i've stop using Fitbit watch and use now Huawei !

For scale it seems that We need goes to other provider as fitbit make notinh since several month to adjust it

[GEbling]

Update: It suddenly began working properly again on its own. I stopped trying to fix it long ago. But now it has functioned as designed for several weeks. 

Has anyone found a fix? Fitbit is turning into a low quality brand. My Aria 2 has all of the functionality of a bathroom scale from 1960. Is it e-waste now? Does fitbit even care about its loyal customers? Is there another brand of scale that will sync with the fitbit app?

[Incensed]

Fitbit no longer supports the older scales, just the one currently on their website for sale. There is no reason for this, other than they want you to buy the latest and greatest so that stockholders can have large dividends.

[Incensed]

Throw it out, as it is never going to work like it should, no matter what you do, as Fitbit (Google) no longer supports the older scales. There is no way to reconnect them to the app....Buy something else, but stay away from Fitbit scales, they are a scam in my opinion.

[Incensed]

There is no fixing the scales if they are not connecting as Fitbit no longer supports anything but the newest scale.  The old ones are nothing more than regular old fashion scales. Toss and never buy another one from the Fitbit/Google lineup.

[Pert3111]

Every update reduces capabilities.  Tech support is horrible.  I keep getting emails thanking me for my patience, they are working on the issue.  My patience is worn out.  I love the features; the functional issues are making me look for a competitor’s product.


Sent from Yahoo Mail for iPhone

[Noor2]

Will Huawei and/or  xiaomi work with Fitbit watch? Thanks

[starman69]

Please just add the measurements tab back so we can use the product and configure users vs all Guest, why does Google not want to do right for the consumer.

[Glenuendo]

Actually it is happening with the Aria Air as well and they are still selling this scale.