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Aria shows a "NO SYNC" error message

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‎07-17-2019 11:18 - last edited on ‎03-04-2021 06:15 by Fitbit Moderator

‎07-17-2019 11:18 - last edited on ‎03-04-2021 06:15 by Fitbit Moderator

My aria started to stop syncing since December 2018. It would function as a scale but would not sync to my Fitbit app. 

 

I contacted the support and one of their operators told me bluntly that they could not help me and I would have to purchase a new scale since there is no warranty for my Aria now. They did not even try to help me with trying few possible solutions. I am furious because I have been a long time Fitbit member. 

 

I hope one of you have a solution! I would love to have my aria syncing work once again! 

 

Thanks in advance. 

 

Juliana 

 

 

Moderator edit: updated subject for clarity

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‎07-18-2019 17:03

‎07-18-2019 17:03

Same here. Mine has not synced since 1-2017. Every few months I try again. I was also told to get a new scale. 

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