Aria shows a "Sensing - Thrinking - Err" message

[KarlHjortshoej]

Have had the Aria FB201B working fine for 2 years, but suddenly it shows the "Sensing -> Thinking -> Err" message on display. Have tried having the batteries out for several minutes, and even setup from scratch again, but nothing helps. Last sync was on October 24. Please help me Fitbit support.

Moderator edit: updated subject for clarity

[Missy7308]

I’m surprised your comment is still up.  I expressed my frustrations and my comment was deleted.  In no way was I offered help for the $130 I threw down the toilet.  My aria is still not working today.  

[ibaboun]

Mine either. I bought an Eufy. Very happy now.

Moderator edit: personal info removed

[Lf06]

Mine still isn't either & Fitbit doesn't want to fix the problem. They just
want you to but the aria 2.
I haven't put batteries in mine since I started this thread. I got tired of
wasting batteries.
I ended up buying a scale @ Walmart that tells me way more than either of
the aria's.
I'm sorry your original post got deleted. I actually was just looking at
the thread earlier today when I was looking on my fitbit account to see
where it shows my purchase of my fitbits, but I can't find it anywhere.

[Susie19]

I persisted with emailing the support tram and following their instructions. Eventually the sent me the new Aria 2 at no cost as Aria is not supported in Australia any more. There is not much difference between the 2 scales, so glad to have my scales working and connecting to the wifi very easily. 

[Tclmac]

i gave up on fitbit already.

sold all my stock, plan on never buy fitbit product again.

it appears to me fitbit customer service is non-existent.

[Lf06]

I'm glad you were able to get support from fitbit.
I've not been so lucky & most on this thread have not been either. I do
hope they continue the support if any issues should arise with your aria 2.

[Docdk]

I like so many others am having the same problem. Unit stays on a long time and is eating thru batteries

[goingstrong]

We just bought our 3rd aria scale  in 6 years.  The first one went haywire just after changing batteries and the second after an internet change.  The same thing.......thinking.....ERR.  there seems to be something going on in the sensors with a small upset.  This should not be!  In addition, these things are too much to be putting in landfill all of the time.  We've inherited electronic scales from our parents that are MUCH older and STILL working! There should be some way you could, for one, fix this issue and 2, refurbish and recycle! We love the concept just not the use of 2 years and throw away because it malfunctions.  They still look new!