Aria shows a "Sensing - Thrinking - Err" message

[KarlHjortshoej]

Have had the Aria FB201B working fine for 2 years, but suddenly it shows the "Sensing -> Thinking -> Err" message on display. Have tried having the batteries out for several minutes, and even setup from scratch again, but nothing helps. Last sync was on October 24. Please help me Fitbit support.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@KarlHjortshoej It's great to see you in our Fitbit Community! I'm sorry to hear that your Aria scale is displaying a "Sensing Thinking ERR" message. Thank you by the way, for troubleshooting this issue before contacting the forums.

I'd like you to make sure that your Aria is placed on an even or flat surface and you are stepping on it barefoot. If these details are already covered, please re-calibrate your Aria by weighing yourself 5 consecutive times and see if the issue gets fixed.

Keep me posted on the outcome and I'll be happy to follow up! 

[KarlHjortshoej]

Didn't Help at all 😞

[jwysocki]

I’m having the same issue with this error message. My Aria is 4 years old and haven’t had any problems until now. I replaced the batteries yesterday but now keep getting this error message.  I’ve done the setup multiple times, reset my modem and stepped on the scale 5 times in a row.  Is there anything else that I can do other than opening it up to see if there is a hardware problem inside that I can repair or just trashing it?

[JuanJoFitbit]

@KarlHjortshoej Thank you for getting back and it's great to see you here @jwysocki! I appreciate your time in troubleshooting this issue. Since the problem persists, let me go ahead and forward your cases to our Support team so they can investigate further and provide a solution.

You both should receive an email from them soon.

Let me know if you guys have any doubts! 

[jw2333]

I am having this same issue. 

[JuanJoFitbit]

@jw2333 Welcome to our Fitbit Community! I'm sorry to hear that your Aria scale is also displaying a "Sensing Thinking ERR" message. If you haven't done so, I'd like you to follow the troubleshooting steps and make sure of the details that I shared in my first post of this thread. If you already did, let me know and I'll be happy to follow up.

Let me know how it goes! 

[jw2333]

I have done that.

[Jay73]

I'm having the same problem as well. Tried reset, removed batteries, weighed 5 consecutive times, but nothing helps

[jland13]

Same issue here... I'm going to contact support and see what they say as I've exhausted all other options.

[JuanJoFitbit]

@jw2333 Thank you for getting back and welcome aboard @Jay73! Thank you for trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your cases to our Customer Service department and they'll be happy to follow up and provide a solution. Please keep an eye on your email accounts.

@jland13 I would like to follow up and would like to know if you contacted our Support team as mentioned in your previous post.

See you guys later! 

[jwysocki]

I traded a couple emails with your support team but they haven't replied back to my last message...

[SunsetRunner]

Happens to me also.  I’m sending a support message now.

[JuanJoFitbit]

@jwysocki I was able to get in touch with our Support team and told me that they reached you via email. Please check out your email account and see if you received their email.

@SunsetRunner I would like to follow up and your case also and would like to know if you contacted our Support team as you mentioned above.

See you guys around!

[KittyB]

And issue. I have completed the trouble shooting steps as well. No luck. Can you please help?  

[Tallon.d]

I'm have the same issue iv done every think possible and just will not work just get the error msg

[Lf06]

I'm having the same issue with mine as well. I've taken the batteries out for a month put them back in, it worked great for 2 weeks, then it was back to doing the same thing. 

Mine is about a year old & now I can't use it but for 2wks & then it drains the batteries.

[JuanJoFitbit]

@KittyB @Tallon.d  Thank you for participating in our Fitbit Community! I'm sorry to hear that even though you have tried the recommended troubleshooting steps, your Aria scales are still displaying the same error message. I would like to know these details: Are your scale on a hard surface? Are you guys stepping on the scales barefoot?

Looking forward to your responses!

[Tallon.d]

Hello
Yes they are on a hard wood floor and I am using them bare footed

Thank you
Get Outlook for Android

[Lf06]

I have mine on our bathroom floor which is linoleum on concrete. We've not
been using our shower as we're remodeling, so no moisture worries from that.
Yes, always barefoot.
Is there something else we could try?