Aria shows a "Sensing - Thrinking - Err" message

[KarlHjortshoej]

Have had the Aria FB201B working fine for 2 years, but suddenly it shows the "Sensing -> Thinking -> Err" message on display. Have tried having the batteries out for several minutes, and even setup from scratch again, but nothing helps. Last sync was on October 24. Please help me Fitbit support.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Tallon.d @Lf06! Thank you for getting back and replying with the information requested previously. Due to this, I'll send your cases to our Support department so they can assist you accordingly. You will be contacted via email.

Let me know if any questions arise guys! 

[MollyG13]

I am having the se issue and have performed all troubleshooting steps. Please email me ASAP to fix the problem.

[JuanJoFitbit]

@MollyG13 Welcome aboard to our Fitbit Community! Since your Aria is still displaying the "Sensing Thinking ERR" message after trying all the recommended troubleshooting steps, I will forward your case to the Customer Services team and the'll be happy to follow up via email soon.

I'll be around if you have any doubts! 

[EloiseB]

It seems as though everyone is having the same problem with the Aria scale. What is FitBit doing to fix it? We have tried all of your troubleshooting suggestions and nothing is working. We need a real solution to this problem. Thank you.

[Gonzalezvm83]

I am having the same issue as above. I've done all the necessary steps and it's so frustrating! ERR all day, help! 

[JuanJoFitbit]

@EloiseB @Gonzalezvm83 Thank you for joining us in this thread and our Fitbit Community! Thank you for trying all the recommended troubleshooting steps before contacting our forums. Due to this, let me send your case to our Support team so they can assist you accordingly. Keep an eye on your email account.

Let me know if any questions arise! 

[MollyG13]

I have lots of doubts as I was just told you guys will do nothing for me. What a terrible company who clearly sells terrible products

[JuanJoFitbit]

@MollyG13 I'm sorry to hear about the experience you had with your Aria scale. I know how frustrating this is for you and I appreciate your feedback since this helps us to keep improving.

[ErikN]

My only hope is that at some point Fitbit realises that there is something seriously wrong with their product and they will start helping. For now the only thing they do is cashing and ignoring all complaints.

[ibaboun]

I am having the same issue. Worked fine for three year and since more or less two weeks it started to happen. Try everything above.

[Tclmac]

Ihave exact same problem

1 none stop thinking

2 no longer measure weight

3 battery take out after however long didn't work.

Please keep me in the loop when solution arise. 

Can fitbit at least identify is this a software or hardware issue. Have do many  complain I suspect software issue maybe?

[C_Cindy]

I am also having this same issue.  Flat surface, battery change,  stepped on several times, going through the ghost batteries quickly recently before this err message appeared.  Owned the scale for years. Help

[flokemer]

I have the same err message, still happening after removing the battery stepping on 5 times etc.. can you please provide support?

[Lf06]

I have not as of yet heard back from Fitbit.

[Susie19]

I changed routers and thought I would reset my Aria scales. I also needed new batteries.  I used the setup exe to connect to a new router. Using this I get Sensing....ERR.

Then read that was no longer valid and the setup method was to setup using the "aria" wifi.

When connecting after replacing the batteries the scales state "Setup Active" and continue to do so, it is not connecting to the Aria wifi.

The software on the scales is V39

I have followed all the suggestions made...I really like my scales and dont want to get rid of them. 

I have had the scales for 3 years

[DLorin]

Same issue as all others on this thread; started this morning. I spent time with a FitBit agent using online chat and he had me wait 60 seconds and then weigh myself five times in a row. Not surprisingly, that didn't do anything. His resolution was for me to buy their Aria 2.

[Lf06]

The way the Aria is acting up & there's no technical or any other support
for it, makes me really hesitant to buy the Aria 2. I really like the first
one.

[Susie19]

If Fitbit no longer support aria they should give everyone sufficient notice. PLUS offer to selll Aria 2 with a discount. I expect scales to last longer than 3 years. I think it is the software and not the scales themselves.

This is just bad company communication.  

I would like like to see Microsoft stop supporting windows 10 without any notification of end of life. There would be uproar

[Lf06]

I agree. I don't think they want to fix it. They just want you to buy the
new one. Right now my fitbit is pretty worthless without the use of my
Aria. I haven't been able to track my husbands or my weight in months.

In my opinion, I feel like Fitbit is giving all of us Aria users the
finger. Do a software update, do something to fix the problem. I didn't buy
this expensive scale for it not to be working & now collecting dust &
taking up space in my bathroom.

Sooo frustrating!! 😡😡

[Susie19]

Is anyone preferably a senior manager from Fitbit monitoring this post? 

I think this is a far more widespread problem which will become more prevalent once people start changing routers and find they can’t connect their scales. I had my last router for 5 years. I recently changed over as I am now on NBN

NOT HAPPY!