Aria shows a "Sensing - Thrinking - Err" message

[Tclmac]

are there anyone from Fitbit responding to this issue?

i think it's obvious that this is a wider spread issue.

i've owned my scale for 2 years, 2 years and broke.

at that price... that doesn't sound acceptable.

I hope FITBIT can respond to this query to everyone that has indicated their scale stopped working roughly around the same month of the year...

thank you.

Tai

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Tclmac It's great to see you in our Fitbit Community! I'm sorry to hear that your Aria scale is displaying a "Sensing Thinking ERR" message. I totally understand how frustrating this has been for you.

If you haven't done so, I'd like you to try the following troubleshooting steps in order to correct this issue: Please restart and re-calibrate your Aria by taking out the batteries for 15 seconds and put them back in. After this, weigh yourself 5 consecutive times. Make sure that your scale is on a hard surface and you are stepping on it barefoot.

If you already tried this, let me know so we can investigate the cause of the issue and assist you accordingly.

See you later!

[ChuckBit]

I have the same issue with my Aria that started a couple of days ago.  I tried replacing the batteries and then tried your suggestion as well.  I still get the ERR message after five step ons and step offs.

Any other suggestions?

[Greytdogs]

My Aria hasn't provided me with a BF for over a year. I gave up on it. March 3 I did change the batteries and it showed BF for that one day but that was it. Now it's just back to weight only. Very disgusted. 

[JuanJoFitbit]

@ChuckBit Welcome aboard to our Fitbit Community and it's great to see you here @Greytdogs! I appreciate the time you spent while trying the recommended troubleshooting steps for the "Sensing Thinking ERR" message that your scales are displaying.

Due to this, let me send your cases to our Support team so they can investigate further and assist you accordingly. You both will receive an email from them soon.

Let me know if you have any doubts! 😀 

[RAM1]

Please help!!!I also have the same problem.  

[oskidoo]

My Aria started doing this about 6 months ago.  I gave up and shoved it under the bed.  I got it out today and it still does it.  Have completed all the recommended steps and STILL ERR message.  Do I shove it back under the bed?  Feel like chucking it to the kerb and back.  Please help me fix it.

[JuanJoFitbit]

@RAM1 Welcome aboard to our Fitbit forums! I'm sorry to hear that your Aria is also displaying a "Sensing Thinking ERR" message. If you haven't done so, please follow the troubleshooting steps that I recommended in this post. If those details are already covered, let me know and I'll be happy to assist you accordingly.

@oskidoo I noticed that you joined our Community recently. Welcome aboard! Since the issue persisted after you followed the recommended troubleshooting steps, I'll send your case to our Support team and they'll be happy to follow up and provide a solution. You will receive an email from them soon.

I'll be around if you guys have any doubts! 😀

[Wdlr]

Hi juanjo - I use my scale almost every day and yesterday it keeps giving me the same "ERR" message every time I try to weigh myself. Can you please help?  

[JuanJoFitbit]

@Wdlr I'm sorry for the late response. However, I would like to follow up on the "Sensing Thinking ERR" issue that your Aria is experiencing.

If you haven't done so, please restart and re-calibrate your scale by taking out the batteries for 15 seconds and put them back in. After this, weigh yourself 5 times in a row and see if the error message disappears.

As a side note, make sure that your scale is on a hard surface and you are stepping on it barefoot.

Keep me posted on the outcome! 😀

[spearcarter]

I spent over an hour reconnecting my scale to my new Comcast WiFi. I called customer service. Who told me it was a Comcast problem. I implemented the workaround that was posted and finally got it connected. And now today, I’m getting a system thinking, Err message. I don’t even care if this thing syncs to Fitbit. I just want it to be a digital scale!! 

I also did this. Took the batteries out, waited 15 seconds, weighed myself 5 times on hard surface and barefoot. Still getting same message “Hi, Sensing, Step Off , Err.”

Moderator edit: merged reply

[Katesangel]

I hope they can sort this out It is driving me crazy.... I thought it was me... Clearly not!

[Tclmac]

Yes, we've tried it, not working.

you sure it isn't a software update issue?

[Katesangel]

Anyone know what the latest update is. I'm on v39

[spearcarter]

I’m not sure. I’m on v39. Support didn’t say anything about a software issue. How would I know what version I should be running?

Sent from my iPhone

Moderator edit: personal info removed

[Buhtafly]

Mine has been doing this exact same thing!! First it started with not recognizing our weights and not recording them. Then it moved to “sensing” over and over day and night draining the batteries. I have done all of the trouble shooting, it’s on flat ground, bare feet, taken a battery out and waited 10 seconds and weighed myself 5 times in a row. Nothing is working. I also have gotten the Sensing-step off- error as well! Help!!!

[Wdlr]

I there I have done this many times and still get this error message. Can you please provide a solution? Many people are experiencing the same issue.

@JuanJoFitbit  I have done this many times and still get this error message. Can you please provide a solution? Many people are experiencing the same issue

Moderator edit: merged reply

[Benny7655]

I am experiencing the same problem as @Tclmac and others and I get the feeling, after reading multiple posts on this, that fitbit support is not giving any other help than just repeating

"Have you tried taking the batteries out and recalebrating the aria"

"Is the aria on a hard flat surface"

It both does not work, and this seems a more common error from the aria. @JuanJoFitbit could you confirm that both options given above is al we can do and if it does not work it means that the aria is broken? Or are there any problemshooting and repair actions we can perform?

[Al_65]

Have been experiencing the same issue for the past several months. Stopped using it as it was going through batteries within days. Would like to see some resolution to the issue by fitbit support or compensation to put towards a new purchase. Loved the item but ready to throw it!!

[Wdlr]

@JuanJoFitbit Can you connect me with someone directly? I've tried all of the steps you have outlined. I paid a lot of money for this scale. I'm in the middle of a weight loss program and need to be able to weigh myself, ideally using the expensive Fitbit scale I bought for this exact purpose. This is my fourth message on this thread about this exact same issue.