Aria shows a "Step Off Err" message

[SelenaF]

Hi there, 

I have just set up my Aria to wifi for the first time which was successful, but now receieve the following messages: 

Hi 🙂 

Sensing

Step off 

Step off

Step off

Step off

Err

I have removed all batteries for a short period and also am only attempting this on a hard surface. All to no avail. 

Are there any other options to get this working? 

Thanks in advance.

Moderator edit: updated subject for clarity

[Broodly]

Was not able to get mine working
Trashed it and won't buy another

Sent via the Samsung Galaxy S22 5G, an AT&T 5G smartphone
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[Lamg]

Agreed
What a terrible product and horrible service

Sent from my iPhone

[Lamg]

Thanks
Ditto
Trashed it. Terrible product and worse service

Sent from my iPhone

[Nikkolina]

Hi Juan I just spoke with you on the phone, now that I deleted it from my fit bit profile, discovering after Shaw 5G network doesn’t support aria. My scale won’t work at all. It worked yesterday but wouldn’t sync. I keep getting an ERR message. I tried weighing myself 5 times in a row and still stuck in set up mode. Saying account active. How do I restore factory settings it be nice to still be able to use it, even if it won’t sync with my new network 

[Nikkolina]

Don’t bother, it’s expensive and not worth it, it’s been an absolute pain since I got it. It won’t connect properly, it seldom synced to the app. And now that I have a different internet connection it won’t work at all. I’ve tried everything. Wasted hours and hours calling Fitbit and Shaw and reading forums. Stick to the basics. I will never buy a Fitbit scale again. Absolute junk!!! 

[Lamg]

100% true
Gave it up and my watch too
Junk

Thanks

Sent from my iPhone

[Yoru]

We don't know what they put in the firmwares, apple got caught some years back slowing down phones so they could sell new ones

[SunsetRunner]

That's exactly been my thoughts. It worked perfectly until around the time this thread was posted.

[Caraudiotech]

When this doesn't work, one of the sensors is bad.

In my case, it's the bottom left sensor.

If I barely lift the scale on that side.

The step-off goes away.

I solved it with a piece of tape and a small amount of soft foam just big enough to slightly lift the scale in that corner when I not stepping on it, but doesn't affect accurate readings.

Problem solved!!!

Please vote for this fix so others will see how to get their scale working again.

 

[Remoore]

Were you able to get help? Mine is doing the same thing and the “weigh yourself 5 times” didn’t work for me either. 

[dwrunner]

No, nothing worked.

[Remoore]

Did you just get a new scale? I hate to trash this one but I obviously don’t need a paperweight.

Best regards,

Renee Moore Hart

Sent from my iPhone

[Lamg]

Hi. Sorry no. I gave up on it Fitbit was absolutely no help. Their customer service is terrible

After I ditched it I got this tip so you can try this


When this doesn't work, one of the sensors is bad. Im ny case its the bottom left sensor. If I barely lift the scale on that side. The step off goes away. I solved it with a piece of tape and a small piece of soft foam just big enough to slightly lift the scale in that corner when I not stepping on it, but doesnt effect true readings. Problem solved.

Sent from my iPhone

[SunsetRunner]

I trashed it and bought a different brand that works with my Samsung.
Google has bought Fitbit so they don't care at all. They offered me 20% off
since my watch broke and then smaller. Like a slap in the face.

[dwrunner]

I did but I am going to hang on to this one in case they decide to put in a fix for it.

[Lamg]

Same. What a joke!
Good luck with your new scale

Sent from my iPhone

[Caraudiotech]

When this doesn't work, one of the sensors is bad.

In my case, it's the bottom left sensor.

If I barely lift the scale on that side.

The step-off goes away.

I solved it with a piece of tape and a small amount of soft foam just big enough to slightly lift the scale in that corner when I not stepping on it, but doesn't affect accurate readings.

Problem solved.

Please vote for this fix so others will find it and get their scale to work again.

[Caraudiotech]

Vote for my post with the image please so others will see it.

[Caraudiotech]

see my fix above

[MartinPro]

you have to purchase new one from different producer
M