Aria shows a "Step Off Err" message

[SelenaF]

Hi there, 

I have just set up my Aria to wifi for the first time which was successful, but now receieve the following messages: 

Hi 🙂 

Sensing

Step off 

Step off

Step off

Step off

Err

I have removed all batteries for a short period and also am only attempting this on a hard surface. All to no avail. 

Are there any other options to get this working? 

Thanks in advance.

Moderator edit: updated subject for clarity

[Mikri]

Honestly, I would send back the Aria Air, and at least look at the Withings Body+ that will still have your muscle and fat ratio!  It synced with my Fitbit dashboard in one click, as Fitbit has a wizard to sync them.  I only purchased the Body Cardio because the vascular age and pulse wave velocity got me.  Oh, and it has WiFi, which was a qualifier for me, as I don't want to have to pair with my phone every time. 

[ForeShur]

Couldn't agree more! I will not spend another dime on Fitbit (UA) products if they care so little about their customers. I bought a Eufy pretty cheap and LOVE IT!

[Mikri]

I'm not aware of any Under Armour affiliation with Fitbit.  Google did acquire Fitbit though which finalized January 2021.  Am I missing something?

[TorV]

I have the same problem, and I have followed all the steps. Occurred after changing batteries. Set up is OK, but the Step off message is coming continuously 

[Maxbox70]

Hello finally I decided to buy an Eufy scale, is cheaper and can connect
with fitbit.


BT

[teddy0627a]

Me too! 🙂

[Farnorthtx]

Same problem. Never buying another Fitbit product. Done. 

[Willis82]

Hi!

My scales have stopped working - changed battery, connected to wifi but in a continual loop of

 "Step off - Sensing - Thinking - Error" mode.

I've read through the other similar threads, done the trouble shooting.

Can anyone help as they were expensive and reluctant to replace with a cheaper brand, not to mention the landfill issue!

We have had them over 4 years, but I feel like they shouldn't just die!

[RobertSu]

Hello,

  I have the same problem. I nearly didn't use this scale since I moved to  a different continent soon after I bought it, now I came back, and run into this issue. Seems like money literally thrown away, unless there is actually a fix. 

[Julieade]

My aria has developed the err issues as described above after working well for the last year. I have tried all of the suggestions; removed andcre-set up, linked to home WiFi successfully, removed battery for 10 sec, attempted to weight x 5, error still occurring. Any suggestions. Aria out of warranty

[MrsGreen010818]

Hi. I’ve tried everything as well. I called Fitbit customer service and they walked me through all steps also. At the end of it, they suggested I buy a new one. 

[Xelar81]

Very dissatisfied.

So, what’s the fix for this ERR issue? I tried the recommended steps, still having same issue. 

[MartinPro]

it is just broken, unfortunately

[alanelaine]

I’m yet another Aria user with the same problem.  Tried the batteries out, weigh 5 times fix to no success.  If it’s just broken, please just say so. The I can stop mucking about and buy some ones.

[MartinPro]

but the new aria is not as good as the new one

[SunsetRunner]

I’m having the same issue.  Tried the suggestions but no luck. 

[alanelaine]

We’ll done Fitbit. Complete lack of customer service and going back in terms of functionality means a loyal customer has gone.
Just gone and bought a set of Withings scales. Easy to link into the Wi-Fi and looks like it has more data. It’s a shame as I had several years data with Fitbit, but I’m fed up.

Sent from my iPad

[MartinPro]

I am with you

[Vbyers]

I am having the same issue.

I have restarted and reconnected scale with new batteries, I have weigh myself 5 times in a row. None are successful keeps saying step of then gives err message.

[mnmio15]

Hi, I am getting the same error, stepping on and off five times has not worked. Can you escalate to support team for me please?