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Aria shows a "Step On - Thinking - ERR" message

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‎08-12-2019 01:28 - last edited on ‎05-17-2021 09:57 by Fitbit Moderator

‎08-12-2019 01:28 - last edited on ‎05-17-2021 09:57 by Fitbit Moderator

Hello,

all at sudden Aria is reporting this message over and over.

I tried to reset disconnecting the batteries for more than 10 seconds and the problem persist.

Any hint to solve it?

 

 

Moderator edit: updated subject for clarity

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‎08-13-2019 16:26

‎08-13-2019 16:26

I’m having the same issue and I called customer service said my scale was out of warranty and there was nothing they could do. Awesome.

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