Aria shows a "Thinking ERR" message

[ShonB]

Same issues as others. I replaced the batteries and got the error message. I've tried resetting the wifi, calibrating it, and moved it somewhere else that also had a flat hard surface. Nothing worked. I see a lot of people been having this issues since November. Is there a resolution yet?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@ShonB Welcome to our Fitbit Community! I'm sorry for the late response. However, I appreciate the time you took in order to follow the recommended troubleshooting steps before contacting our forums.

Since the issue persists, let me go ahead and send your case to our Support team and they'll contact you via email soon and follow up on this issue.

Let me know if you have any doubts! 

[Françoise]

Hi ShonB,

I had the same issue with my scale and gave up waiting for Fitbit to do something so, I decided to buy a different brand. So far, so good! It’s much more affordable and can give more types of measurements

UPDATE: the link no longer works because Fitbit removed the post

[ShonB]

What type did you get?

[Françoise]

I got a RENPHO Smart scale. Click this link to see my post about it.

UPDATE: Fitbit  removed my post so now what you see is this: