Aria shows a "Thinking, step off, ERR" message

[Jodieblew]

Hi my aria scales keep saying syncing thinking step off err I’ve tryed to reset and it’s still not working any ideas on how to fix them 

Moderator edit: updated subject for clarity

Moved to Aria board for better visibility, correct device

[USAF-Larry]

@Jodieblew, is this an Aria 2 or Aria scales?  Can you explain what you mean by "syncing thinking step off err"? Can you explain exactly what step you are at, and what symbol/message you are seeing on the scales?

[DramaQueenDiva]

Or can you attach a picture of the problem you're experiencing?

[JuanJoFitbit]

@Jodieblew Thanks for participating in our Fitbit Community! I'm happy to assist and help you to find a solution for the "Thinking, step off ERR" message. The information that my friends @USAF-Larry and @DramaQueenDiva are requesting is very useful so we can find a solution. In the meantime, make sure that your scale is placed on a hard or flat surface. Then restart your scale by taking out the batteries for 15 seconds and put them back in. After this, weigh yourself 5 times in a row in order to re-calibrate your scale and see if the error message disappears.

See you all later guys! 

[mikeynz]

I have this problem too.  I've also noted other posts that say the problem has been around for more than a couple of years.

[USAF-Larry]

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@mikeynzwrote:

I have this problem too.  I've also noted other posts that say the problem has been around for more than a couple of years.

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If the problem has been around for more than a couple years, it has nothing to do with the Aria 2 - this Forum - which has only been around for less than a year.

[JuanJoFitbit]

@mikeynz Thanks for joining us in this thread and our Fitbit Community! So sorry to hear that your Aria scale is also experiencing the same issue. Please make sure that your scale is placed on a flat surface. Also, try restarting your scale as advised in my previous post and re-calibrate it after the restart process. These workarounds will refresh your scale internally.

@USAF-Larry Thanks a lot for your input my friend!

Catch you both later guys! 

[DramaQueenDiva]

Also. moving the scale closer to your router may help, so I'm told.

[mikeynz]

Thanks Kirsten.  Fitbit have got on to it pretty quickly and are sending me replacement scales under the warranty

[JuanJoFitbit]

@mikeynz I'm glad to hear that our Support team is sending you a replacement unit! Thanks for posting the update in the Community.

I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often my friend! 

[mikeynz]

Scales have been replaced under warranty

Sent from my iPhone

[JuanJoFitbit]

@mikeynz That's great news! Hope you can keep achieving your goals when your Aria arrives.

Don't hesitate to get back if more assistance is needed my friend! 

[DaisyK]

I have tried everything that you have said to do and my scale still comes up with the err. I contacted support earlier and he said it may be because of my password on my wifi having special characters so I changed the password and still I get the same thing.

[mikeynz]

Just insist on a replacement.  There is no known cure

[skc552]

i have tried all suggestions and the scales still gives a err what can i do to get the scales replaced after the warranty is up and how much will it cost 

[Françoise]

Hi! I had the same problem and decided to buy a new scale but not the Aria. If you’re tired of waiting for Fitbit to resolve this issue, check out my post. 

Click here to check out my post!

[moore001]

Hello how are are you? pls can we talk in privet  ?