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Aria shows an "ERR" message

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‎08-26-2020 10:57 - last edited on ‎04-20-2021 06:10 by Fitbit Moderator

‎08-26-2020 10:57 - last edited on ‎04-20-2021 06:10 by Fitbit Moderator

Hi I’ve had my scales probably for a little over 18 months. However yesterday the ERR message came up. I’m guessing from everyone else, everyone is having the same problems. This really shouldn’t be the case with the amount of cost of the the scales! So I’m also guessing customer service really isn’t that helpful and I’m not going to get my scales fixed? It’s honestly disgusting! I would never buy any Fitbit product from this company ever again. And I wouldn’t be telling other people to purchase anything if it’s only expected to last 18 months. 

 

Moderator edit: updated subject for clarity

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‎08-27-2020 17:22

‎08-27-2020 17:22

Hi @Donnaclara1234,

 

Can you please provide the exact error message you received?  There's several listed in the help article for error messages, and until we know which one you received, we can't tell you what the next course of action is.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎08-28-2020 07:22

In response to DramaQueenDiva

‎08-28-2020 07:22

I need some help 😩 my scale keeps saying Error 1, I've had this scale for a little over a year and now it's not working.

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