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Aria stopped providing body fat percentage

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‎05-06-2020 13:43 - last edited on ‎03-25-2021 05:19 by Fitbit Moderator

‎05-06-2020 13:43 - last edited on ‎03-25-2021 05:19 by Fitbit Moderator

I just called support to assess a problem where my Scale was reporting BF? for BodyFat for the past month...  Up until a Month ago it was working fine...  I was told that My Scale is outside of the 1 Year Warranty and the Support Rep on the phone suggested going to their Website to look at their NEW Scales to purchase a new one...  A 1 Year Product Support for a Scale like this is poor...  The weight results are fine however the BodyFat results don't work so it's a pretty safe assumption that there is a faulty sensor or technical issue other than abuse...  This is the second time I'm experiencing poor results from FITBIT as a company...  This is the last purchase...  Customer satisfaction is obviously not high on their list.

 

 

Moderator edit: updated subject for clarity

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