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Aria stuck on "Joining Wifi"

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‎02-11-2019 04:36 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎02-11-2019 04:36 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

Aria screen stuck on "Joining Wifi" and factory reset doesn't help!

 

 

Moderator edit: updated subject for clarity

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27 REPLIES 27

‎06-27-2019 20:24

In response to Howood

‎06-27-2019 20:24

They didn’t have one. Spoke with the Fitbit folks and they didn’t seem to be concerned. Aria 2 seems to have the same issue. I ordered a Whitings scale and have been enjoying it except it doesn’t connect with Fitbit so that is disappointing. Wish I had better news for yuh

Sent from my iPhone
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‎08-31-2019 16:48

‎08-31-2019 16:48

I have this also.  My new wifi at the new place is only supports either g, n, or g/n.  I tried to enable b/g Protection, but that didn't work.  So it this just junk now?  

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‎08-31-2019 16:55

‎08-31-2019 16:55

same here... nothing works...

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‎09-02-2019 19:06

In response to Broll

‎09-02-2019 19:06

I came up with a work around to get mine working.  I plugged an older router into my new router and put it on different IPs.  I'm now able to sync.  This work around probably requires someone with at least moderate experience with networking and how has old equipment, if you have to buy a router your better off buying a new scale since they don't seem to care to give a reasonable fix for the problem.

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‎08-08-2020 09:45

In response to Broll

‎08-08-2020 09:45

I’m stuck too...we had to upgrade our WiFi to support all of the distance learning bandwidth needed.  So is my scale junk?

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‎08-09-2020 03:34

In response to Tjw0108

‎08-09-2020 03:34

Fitbit never contacted me and all I could do was replace it and get the newer model! Sorry!

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‎01-29-2021 13:35

‎01-29-2021 13:35

When I called for support on setting up my Aria, I was told that I would either have to buy a new Aria Air, or buy a new router there wasn't anything else they could do since that scale was from 2012 and would not connect to my internet. Nice one. I do not want your "cheaper" scale that tells me my BMI, I paid for a high end scale that measures body fat, but now it won't sync with my fit bit account because they want to sell new scales.

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‎10-23-2021 08:27 - edited ‎10-23-2021 08:28

In response to zixichic

‎10-23-2021 08:27 - edited ‎10-23-2021 08:28

Wow! Very disappointing.  I just tried setting up my Aria with my new Spectrum router and it won't join so I guess I have a piece of junk now too! I wish I had found this thread earlier before wasting a lot of time on a Saturday!

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