Aria will not connect to WiFi

[colonizethemoon]

And yes, I've looked through the help logs. No, i have no ethernet cable connected to my computer. I'm simply following the steps. i keep getting the wifi err. SOOOOOO incredibly frustrating. I'm sure if i try 10000 times it will work, but my god, why do I need to?

Moderator edit: format

[JuanJoFitbit]

@colonizethemoon Thanks for participating in our Fitbit Community! Seems odd that your Aria scale is not connecting with your network. I want to know a couple of details that will help me to determine the cause of the issue: Did you make changes to your network (router, WiFi password, network settings)? Do you see any error message during the setup process? Did you have your scale connected before?

Looking forward to your response my friend! 

[colonizethemoon]

Hi JuanJoFitbit,

Thanks for getting back to me. Still having no luck a day later. No, I
never had it connected before, it's new. And i haven't made any changes to
the router etc. I only get an error message on the scale itself, once I've
gone through all the steps and I'm waiting for it to connect to Wifi. It
then says Wifi Err.
I"m looking into sending it back. Just not having any luck with it at all.

[JuanJoFitbit]

@colonizethemoon Thanks for getting back and providing the details requested above! I understand how frustrating this is for you. I want to share this post from @SunsetRunner which provides great troubleshooting steps for this issue. Please try those troubleshooting steps and let me know if your Aria gets connected to your WiFi.

See you later my friend! 

[colonizethemoon]

Thanks! Will check it out and let you know if I have any luck.

No. Absolutely nothing. But are you seriously excited to share a possible solution which has 26 steps and involves me letting down all my internet security? What the hell is wrong with this product? I've never hated anything so much in my life. Haven't received any answer on how to return it for a refund. Might just have to leave it on the side of the road. 

Days later still completely unable to connect. Does ANYONE have a fool proof method? I bought this scale with flyer miles and the airline is saying I cannot return it unless I can prove it is faulty.

Moderator edit: merged replies

[JuanJoFitbit]

@colonizethemoon Since the issue persists even after trying the troubleshooting steps provided above, I'll forward your case to our Support team so they can investigate further and provide a solution for you. You should receive an email from them soon.

Let me know if additional assistance is needed my friend! 

[Dennis70]

I’m having the same issue....

previously synced to WiFi in the house, provider sent an updated router, I try to sync Aria to new router, and every time I get “WiFi err” been working on this for three days now....

[JuanJoFitbit]

@Dennis70 I noticed that you just joined our Fitbit Community! Since you mentioned that your were sent a new router, please let me know what is the brand of the router. In the meantime, please try the troubleshooting steps that recommended my friend @SunsetRunner in this post, which are very helpful for this type of issues.

Keep me posted on the outcome my friend! 

[Dennis70]

I’m not opening up my WiFi and taking the risk to set up this scale...
I’ll buy another brand, and get an Apple Watch for my wristband....



Sent from my iPhone

[JuanJoFitbit]

@Dennis70 Thanks for getting back! I totally understand your point and I know how you feel about this. A really appreciate your feedback and comments. This information will be forwarded to our team since this helps us to keep improving our products and services.

Don't hesitate to get back if more assistance is needed my friend! 

[colonizethemoon]

Still no contact from the help team, still totally unable to connect. Honestly, how can you sell this thing?

[Dennis70]

It blows!!! Bought a Nokia, works ten times better, more info, oh, and went w an Apple Watch too!!!
Done w “fitbit” just about to delete the app....

Sent from my iPhone

[pdgparisri]

I'm in the same boat ... trying to reconnect my aria after a new modem... two hours... so frustrating

[JuanJoFitbit]

@colonizethemoon I got in touch with our Support team and was told that they reached you via email. Please let me know if they already provided a solution.

@Dennis70 I'm sorry to hear that your Aria didn't work out for you and decided to stop using it. I really appreciate your feedback and comments about this. This info will be forwarded to our team since this helps us to keep improving our products and services.

@pdgparisri I noticed that you joined our Fitbit Community recently! I'll help you to find a solution so you can have your Aria scale reconnected again. Please let me know the following details: Have you made changes to your WiFi network (router, WiFi password or network settings)? Do you get any error message when you try to set up your scale?

See you later guys! 

[pdgparisri]

any new ideas?

--

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@pdgparisri Thanks for getting back! I'm more than happy to help you with this issue. However, I really need the information I requested in my previous post since that info will help me to determine the cause of the issue and provide you with the correct solution.

I really appreciate your time with this and look forward to your response my friend! 

[JOJO2019-20]

Same here. Trying to set up my aria to a new wifi network and can't. this is so frustrating. I love the charge 2 so much but the aria is a pain in the neck to reset. WHY FITBIT WHY!! I WANT TO LIKE THIS SCALE BUT THE RESET PROCESS SUCKS!!!  

[SunsetRunner]

I have a similar issue, Rogers ignite modem, the app sees all networks but mine. Another user posted about the same issue but the final response was sent be email so I don’t know what the solution is. We recently changed providers so I did a re-setup of the Aria but it won’t connect... so frustrated!

[RottieGirl]

2 years later & i have the same problem. Guess "the team" don't listen!

Changed router, can't connect to Aria. Done most of the steps but nothing. Did live chat but dude was useless. Needed a bunch of tech stats. I'm a consumer, not a modem/router technician!

Aria won't go into set up mode, link to set up software gives me a 404, I ONLY HAVE ONE HAND so "tapping corners" is impossible, it should NOT be this difficult!

P.S. Changed to Bell Fibe 50; uses a Home Hub 3000 router, all tech requirements are fine.

Moderator edit: merged reply