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Aria will not sync (no changes to WiFi)

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‎02-06-2019 18:25 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎02-06-2019 18:25 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

My Aria was working fine until a couple of days ago when it stopped syncing. Tonight I went through the steps to reset/connect and it gets stuck in the “Active Setup” display. It attempts to “joining WiFi” but then goes back to “active set up”. I have tried the battery out, etc process now 4 times. There have been no changes to my WiFi at all.

 

Figured it out! I rebooted the router and brought the unit right to the router to do the link and it worked.

 

 

Moderator edit: merged reply

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‎02-12-2019 07:51

‎02-12-2019 07:51

@jessicascallen Welcome to our Fitbit community! I'm sorry to hear about the syncing issues that your Aria scale experienced. However, I'm glad to hear that you managed to get this issue resolved. Thank you for sharing the steps that you followed.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

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