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Aria will not turn off, continuously displays "Step Off"

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‎01-09-2019 10:40 - last edited on ‎03-03-2021 10:05 by Fitbit Moderator

‎01-09-2019 10:40 - last edited on ‎03-03-2021 10:05 by Fitbit Moderator

Once I step to get weight, it instructs me to 'step off' then it will continue to say this until either I pull the batteries out or let them die. I have gone through so many batteries in the past few months. Its connected to the internet and syncs but does not turn off. This problems started after letting it set with no batteries while we remodeled. I have resync and "rebooted" the device per instructions on the website. How do I get it to sync then automatically shut off like its supposed to do?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-09-2019 16:11

‎01-09-2019 16:11

I'm having the same issue as Ashley. Keeps getting stuck on the "step off" screen and batteries are being drained.

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‎01-11-2019 12:45

In response to camical

‎01-11-2019 12:45

I’m having the same problem with my scales which are 2 years old. They are constantly lighting up when no one is around them so the batteries are lasting about a week or so. When I do step on them it tells me to step off even when I’ve got off and then I have to slightly lift them for them to give me my weight!

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‎01-11-2019 18:36

In response to Kankan21

‎01-11-2019 18:36

Yes!!! The EXACT SAME THING!! Randomly turns on and stays on. 


Sent via the Samsung Galaxy S9+, an AT&T 4G LTE smartphone
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