help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria won’t connect to WIFi and keeps showing ERR message

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2019 04:42 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎02-18-2019 04:42 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

I like many others tried updating my WiFi information and now my Aria will not work. According the app, I have successfully updated my WiFi but when I try to use the Aria, it still lists the old WiFi network. I have taken batteries out and tried to reset it. In fact, it says it goes into setup mode but that’s it. Then the ERR message pops up when I weigh myself. What else can I do? 

 

 

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-19-2019 05:39

‎02-19-2019 05:39

@ALW26 Welcome to our Fitbit Community! I'm sorry to hear that your Aria scale is not connecting to your network. Please let me know what is the make and model of your router. Also, make sure that your router runs the protocol 802.11b and bandwidth 2.4GHz. These settings can be verified with your Internet service provider. Finally, make sure that your WiFi password is less than 32 characters and doesn't contain any special character.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes