Aria won't connect to WiFi network

[Dragoo]

Has anyone found a fix to the Aria 1 WiFi connection problem? 

Disappointed that because I have dual band internet, which I have had for a year now, fitbit help desk says it is my internet providers fault it no longer connects.

Nothing has changed on my WiFi, nothing at all on my end, it is the scale that suddenly will not connect. 

Help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Dragoo It's great to see you in our Fitbit Community! I'm sorry to hear that your Aria scale stopped connecting with your network. I was able to contact our Support team and was told that they contacted you via email recently. Please check out your email inbox to see they message.

Please let me know if a solution was provided my friend! 

[Shicks85]

Mine is having the same issue! 

[Timberwolf620]

My Aria 1 quit working (connecting) in September of 2017 and after trying everything I could think of from router settings (Xfinity dual band) to setup procedures (phone, internet and setup exe file) nothing has worked. So I have a scale that displays weight and body fat percentage. Spent an hour and a half to two hours on the phone with Fitbit support last week running through all the setup procedures again only to be told that the engineering division is aware of the problem and is working on it. They will let me know when they have found a solution. Claim is that it is a problem with the Xfinity routers. I've seen online that Fitbit used some very outdated (cheap) Wi-Fi hardware in version 1 of this scale. It's been over six months since the Wi-Fi connection went down so I'm not holding out much hope for a solution. They did offer to take my order for a new scale (Aria 2). Don't think so, Pretty sure I'm done with Fitbit.

[Shicks85]

That really sucks. I ended up uninstalling my aria from my phone completely and reinstalled it and it works again. 

[JuanJoFitbit]

@Shicks85 Thanks for joining us in this thread and our Fitbit Community! I'm so glad to hear that you were able to get your Aria scale connected after re-installing it again. Thanks for posting the update here.

@Timberwolf620 I understand how you feel about this and I'm sorry to hear that your Aria stopped syncing with your network. I really appreciate your feedback and comments about this. For more information about the warranty policies, please visit this page.

Don't hesitate to get back if more assistance is needed my friends! 

[roger_cruse]

I had the same problem, my batteries needed to be replaced... this should be simple, pick up the scales, turn them over, remove the cover, remove batteries and install new batteries.

two hours later, it wouldn't re-connect to my wifi.

Did all my previous tricks to force a connection - move scales closer to router, setup reserved IP for scales, googled for further options but without success.

I now have non connecting bathroom scales and manual entry in to my fitbit account. 

Not a happy bunny!!!

[Timberwolf620]

Ah yes, welcome to my world. Alas, no solution has yet surfaced. Fitbit will be happy to take your order for the Aria 2.

Get Outlook for Android

[brenda57]

 this was my response that I got  !! and mine stopped in Sept  also !  Thank you very much for getting back to us and for the prompt response.

The information provided is really appreciated. We also appreciate all your efforts in troubleshooting this issue with us. However, upon checking our system we noticed that your Fitbit Aria is currently out of our limited warranty period, which we could confirm with the information you have provided. For more information about our warranty policy, please visit www.fitbit.com/returns.

Please note that currently we do not have a repair center and our retailers aren't certified to repair any Fitbit product, which is why we do not produce replacement parts. 

[srschroeder]

I had the same issue. After two telephone calls they sent me this email which was never discussed during my two calls.                                                                                                                                                          

It was a pleasure talking over the phone with you today regarding to your Fitbit Aria scale.

Thank you for troubleshooting your Aria's connection along with us.

The Aria scale is only capable of connecting to wireless routers using the 802.11b standard, which falls into the 2.4 GHz frequency band. You indicated that you are using a dual-band router, which offers both 2.4 GHz and 5 GHz. We would like you to proceed through the following instructions, so that we can connect directly to that 2.4 GHz frequency.

Please open your router settings and assign a unique wireless channel to each of these two frequency bands, making sure that the channel used for 2.4 GHz is lower than the one chosen for 5 GHz. Also give the two frequency bands individualized SSID names, so that you can specifically choose the 2.4 GHz SSID during the Aria setup process. If you're not sure how to do this, please contact your internet service provider or router manufacturer for further instructions.

Once you have saved these settings, proceed through the Aria setup process again by directing your WiFi device to http://www.fitbit.com/scale/setup/start. When you reach the point at which you are asked to select your local wireless network, you should see both of these SSID options available. Choose the name you have assigned to 2.4 GHz and submit your password to complete the setup.

Your case number is 23793967.

We hope that this allows you to setup your Aria scale successfully.

Sincerely,

Stefan V and the Fitbit Team

[brenda57]

did it work ?  In my opinion you shouldn't have to Jump through hoops to get it working and in mtycase still doesn't work !

[srschroeder]

Yes old technology!

Yes it worked! Old technology 

Sent from my iPhone

Moderator edit: merged reply

[Shicks85]

Worked all week until this morning 

It did until today

Moderator edit: merged reply

[srschroeder]

Me too!
Sent from my iPhone

[JuanJoFitbit]

@roger_cruse Thanks for participating in our Fitbit Community! I want to follow up and would like to know if the issue persists or if your Aria scale could be re-connected with your network.

@Timberwolf620 @brenda57 I really know and understand how you feel about this. The warranty period is good for 365 days. Thank you for your comments. This info will be forwarded to our team since this helps us to keep improving.

@srschroeder I'd like to follow up on this also. I got in touch with our Support team and I was told that they contacted you via email. Please let me know if a solution was provided.

@Shicks85 Thanks for getting back! Since you mentioned that your scale stopped connecting with your network again. I want to help you to find a solution for this. Please let me know if you see any error message when your scale tries to connect with your WiFi. Also, let me know if you have made changes to your network (router, router settings or WiFi password).

See you later guys! 

[Tlg1975]

This is the second time mine has stopped working. I went thru hours of labor to get it back online after not being connected for 2 months..  I changed my entire network to old standards to make it work.  I wake up this morning and once again it doesn't connect.  I logged into my network and I see no changes pushed down from xfinity.  I am so fed up with fitbit I will never buy another product.  Now I have a scale that I have to go manually log my weight in.  I'm currently researching new products, the amount of time and frustration I have had with this is not worth it anymore.

[Shicks85]

Nothing changed the first time and nothing changed in the 5 days it did work.

Nothing changed the first time. And nothing changed the 2nd. I’ve also started having problems with my Ionic 

Sent from my iPhone

Moderator edit: merged reply

[JuanJoFitbit]

@Shicks85 Thanks for getting back! Please make sure that your router runs the protocol mode 802.11b or mixed mode. Also, check out if the frequency is 2.4 GHz. After checking those details, follow the setup process one more time as described in the video that contains this post.

Let me know how it goes my friend! 

[roger_cruse]

I now have working scales in my bathroom... From another brand. 

[JuanJoFitbit]

@roger_cruse I'm sorry to hear that you decided to use another brand. Thank you for your feedback my friend.

Don't hesitate to get back if any assistance is needed my friend!