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Aria won't connect to WiFi

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‎10-17-2019 11:14 - last edited on ‎05-12-2021 07:16 by Fitbit Moderator

‎10-17-2019 11:14 - last edited on ‎05-12-2021 07:16 by Fitbit Moderator

Moved recently and have been trying to connect my scale to my new WIFI. Everything goes smoothly until the final step, the Scale says "Joining Wifi" and then goes back to "setup activated" during finally connect. From there nothing happens. Please help.

 

 

Moderator edit: updated subject for clarity  

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‎10-19-2019 10:59

‎10-19-2019 10:59

I have experienced the same issue. I have moved to an apartment a few blocks away (with the same internet provider) and cannot setup my Aria. There is some sort of error message on the scale screen "Setup Error" or something similar and then the text changes to "Setup Active".

 

Please help us with this issue.

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