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Aria won’t connect to Xfinity Modem

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‎02-01-2018 15:45 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎02-01-2018 15:45 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

A while back I got a new modem and my Aria will not connect to it. I read through the troubleshooting on here, and made the necessary changes. My password is alphanumeric with no special characters and is set up as 802.11 b,g,n and STILL won’t connect. I haven’t had this scale for even a year and it’s a major hassle. Any other ideas on getting this to work? I’ve already had to get a replacement Charge 2 after 13 months and I’m really not wanting to spend money on the new Aria. It’s really awful that this is being sold knowing how difficult it is to connect to WiFi. 

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‎07-29-2020 17:58

In response to Laisertag1

‎07-29-2020 17:58

Hello! I got so tired of dealing with it. Nothing worked. I ended up
buying the 2nd version of this scale back then and it works just great.
SInce then they've come out with a 3rd version. I really love FitBit and
I've been a customer for years. I just got so dang frustrated with this
scale. I've not had any problems with my new one and I've had it for over
a year I think. Good luck with everything!
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