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Aria won't connect to my Comcast router

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‎03-10-2019 10:50 - last edited on ‎03-04-2021 05:28 by Fitbit Moderator

‎03-10-2019 10:50 - last edited on ‎03-04-2021 05:28 by Fitbit Moderator

I have an ARIA.  I have recently had a syncing problem.  Each Technical Support person told me I had an Aria 2. The answer I received was that my provider, COMCAST, had made a change.  I changed my modem per the Technical Support persons suggestion.  After multiple calls and much frustration, I am now told I do have an ARIA and it is not compatible with multiple frequency modems.  There is no fix for this problem, the unit is now obsolete. If your scale has 4 batteries it is an Aria per FITBIT.  Maybe this will save some people a lot of time and frustration.

 

 

Moderator edit: updated subject for clarity

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‎03-10-2019 10:57

‎03-10-2019 10:57

Wont work for me anymore.

 

Cant they just update  the firmware ?

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