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Aria won't connect to my Wi-Fi network

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‎09-13-2019 16:52 - last edited on ‎05-13-2021 11:06 by Fitbit Moderator

‎09-13-2019 16:52 - last edited on ‎05-13-2021 11:06 by Fitbit Moderator

Hi there,

I have just noticed that my scales weren't connected to my Wi-Fi so I have tried to reset them and it keeps telling me there is no Wi-Fi available when there is?

I have followed the setup process over and over

I have pulled the batteries

I have deleted and tried to reinstall 

What next, please?

Is it a fault in the scale?

Thanks

 

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎09-15-2019 04:12

‎09-15-2019 04:12

@Magoomiss  @Lenasweet   I had the same experience yesterday with my scale.  Like you, I did the setup process -- I had my scale right next to the router and the app could not list my network.  I turned my modem and router off > restart modem > restart router.  I could complete the setup.  I did it yesterday and it is still connected today.

 

I hope this works for you.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer