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Aria won't connect to new network

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‎09-11-2019 16:29 - last edited on ‎03-09-2021 10:14 by Fitbit Moderator

‎09-11-2019 16:29 - last edited on ‎03-09-2021 10:14 by Fitbit Moderator

Recently changed the modem at home, all devices have been switched and connected. On my Aria scale I am following the directions to set up a new network from Fitbit and it keeps giving me a network error message, I’ve changed the batteries, out the scale next to my router,  my SSID and PW are just at 32 characters however it keeps giving me the error message.

Any suggestions?

Moderator edit: updated subject for clarity
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