Aria won’t let me add other users

[Mjhodges75]

Can anyone help please my wife is unable to sync her app with aria scales every time I send invite via app she receives invite then clicks on it and a msg comes up saying about this as taken another trail we’ve tried via app and desktop and no avail also tried removing scales from app and reinstalling and still no and removing app and reinstalling and still no can anyone help please

Moderator edit: format

[DavideFitbit]

Hi, welcome to the the Fitbit Community forums, @Mjhodges75. 

Thank you for sharing your inquiry about the Aria scale. 

If possible, could you please share a screenshot showing the message that you mentioned earlier? 

In the meantime, make sure that you've followed the steps listed here to add your wife to the Fitbit scale, or let me know if you're not trying to add her to your scale, but she is trying to set up the scale on her account instead. 

I'll be around. 

[Mjhodges75]

hi

hope you receive this link if not let me know and will send again https://share.icloud.com/photos/0XIJP7jsKVeqtNr9Ov21VUUAQ 

tried all of above and no avail hopefully you can help 

regards

mat

[DavideFitbit]

@Mjhodges75 Thank you for your reply and for confirming that you already tried the steps suggested. 

In this case, since you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected assistance. 

Have a great day. 

[Nosequeponer]

Accept the invite through a computer not from your phone i had the same problem, good luck

[DavideFitbit]

Welcome to the Community forums, @Nosequeponer. 

Thank you for sharing these steps that worked out for you! I'm sure it will be useful for other users as well. 

Have a great day.  

[J-MeM]

Confirmed, I had the same problem and after talking to support they suggest the same thing, and accepting the invite through a computer instead of the phone worked. I was somewhat doubtfully as the person trying to accept uses an iphone and a Mac so I thought it would be the same issue but the Mac worked to accept the invite

[DavideFitbit]

That's good news, thank you for confirming these steps worked for you as well, @J-MeM! 

Have a good day.