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Aria won't sync and won' display BF

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‎04-17-2019 00:14 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎04-17-2019 00:14 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

Hello

 

For the last 3 plus weeks my scales will not sync with phone, the empty battery sign flashes however they are new and full on the app. The BF does not show and I have tried taking batteries out and waiting 15 seconds still does not work. 

 

Thanks

 

 

Moderator edit: update subject for clarity

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‎04-18-2019 04:30

‎04-18-2019 04:30

@Jobielby Welcome to our Fitbit Community! I'm happy to assist you with the syncing issues that your Aria scale is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to know if you have made changes to your network (router, router settings or WiFi password).

 

In the meantime, please try the following: Take out the batteries, then clean the contacts or springs with a cotton swab and a little bit of alcohol. This will remove any dust that the contacts accumulate. After this, put the batteries back in and weigh yourself 5 times in a row in order to re-calibrate your scale and see if the issues get fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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