help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria won’t sync over public WiFi

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-21-2019 18:27 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎04-21-2019 18:27 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

I just moved into an apartment building, brought my scale, went through the connection to the WiFi but I won’t sync. I managed to get it synced after the initial connection but after that it won’t do it anymore. I kept getting “no sync” so I tried reconnecting to the network again but now I get the X over the wireless symbol. I don’t have access to reset a router. I don’t know what else to do to get my data synced. Anyone have any ideas here I would appreciate them. Thanks. 

Btw: the one thing I have noticed when setting this device up over others I’ve had to do since moving is that the second authentication doesn’t come up that I need to key in that level’s credentials. I have added the device to my account using the MAC address but it’s not helping. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-22-2019 04:14 - edited ‎04-22-2019 05:17

‎04-22-2019 04:14 - edited ‎04-22-2019 05:17

@Lumpypuddin Welcome to our Fitbit Community! I'm happy to assist you with the setup issues that you are experiencing with your Aria scale. By the way, thank you for trying some workarounds before contacting our forums.

 

Since you mentioned that you moved to an apartment, please let me know the following details: Do you share the router with other people in the building or do you have your own router? Are you able to check out the router settings? The router needs to run the protocol 802.11b. bandwidth 2.4GHz and the WiFi password needs to be alphanumerical (without special characters).

 

This information will help me to assist you accordingly.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎04-22-2019 12:18 - last edited on ‎05-26-2021 11:08 by Fitbit Moderator

In response to JuanJoFitbit

‎04-22-2019 12:18 - last edited on ‎05-26-2021 11:08 by Fitbit Moderator

I have no access to the router for the community. I am unable to determine what protocol or bandwidth it’s using. I just know how to connect and that the scale doesn’t sync properly, if at all.

 

I’m sorry, so can you help me or not? I’d really like to get my scale working again.

 

 

Moderator edit: merged reply

Best Answer
0 Votes