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Aria won't sync to new phone

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‎01-18-2020 10:09 - last edited on ‎05-06-2021 07:12 by Fitbit Moderator

‎01-18-2020 10:09 - last edited on ‎05-06-2021 07:12 by Fitbit Moderator

I just got a Samsung galaxy s10+. The fitbit app installed perfrctly and all my devices and history are still available. However, my Aria 2 scales won't sync to the app on the new phone. The scale displays the sync symbol and is still connected to the network, but the weight won't log in my app. Help?

 

 

Moderator edit: updated label

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‎01-19-2020 16:33

‎01-19-2020 16:33

The Aria doesn't sync to the phone @Millercraft it syncs directly to your Fitbit account in the cloud through your WiFi. 

Once synced then Fitbit.com and the Fitbit app has access to the readings. 

How long ago does the app say that the scale synced?

What do you see on the scale after you take a weighing? 

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