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Aria2 scale kicks out Charge 3

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‎12-29-2018 00:41 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎12-29-2018 00:41 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

I received the Aria2 and wanted to add to my existing account.   When I go to the fit bit app to set up the Aria the app doesn't let me keep my charge 3. I must replace my device and then I am able to add the Aria.  I added the Aria this way and attempted to add back my charge 3 but again the app would only allow me to replace. Please help and let me know how to have both devices added. Thanks.

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3 REPLIES 3

‎12-29-2018 03:19

‎12-29-2018 03:19

Hi, @NagMatic, this appears to be a bug with the Charge 3 and Aria working together.  Some people have reported that adding the Charge 3 back after the Aria 2 is added works.  However, you mention that you have tried this and it didn't work.  In that case I would suggest reporting this issue to Fitbit Customer Support on contact.fitbit.com and see what they say.  You are not the only one having this issue!

Sense, Charge 5, Inspire 2; iOS and Android

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‎12-29-2018 05:16

In response to Julia_G

‎12-29-2018 05:16

Thank you!!! Smiley Happy

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‎01-07-2019 08:33

In response to NagMatic

‎01-07-2019 08:33

@NagMatic It's great to see you in our Fitbit Community and I apologize for the late response! I'm sorry to hear about the difficulty you've experienced when trying to add your Aria 2 to your Dashboard. I would like to follow up on this issue and would like to now if the issue persists or if your Fitbit devices are connected properly.

 

@Julia_G Thank you so much for your help!

 

See you guys later! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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