Broken sensor on Aria

[hapleonard]

My scale was giving consitently showing  the 'step off' sensing message. I read how to open it up and look inside and sure enough, the plastic mounting bracket that holds one of the sensors was broken. Support told me that I was out of warranty, replacement parts are not available and there is no repair option.

Since this is not only, the most expensive scale I have ever purchased, but also the most short lived scale I can not recommend that anyone purchase it. If someone in support can contact me and give me a repair option I'll change my tune.

Moderator edit: format

[Sh1tbit]

My Aria stopped connecting after about 6 months, it’s live but the screen is just dead. Probably the worst value for money tech I have ever bought, absolutely hopeless.

[Blackjacko]

That’s the thing, no replacement no repair facility’s. Buying these fitbit products are a crapshoot I’m not taking anymore.

Jack

[thetruth]

Go buy a Renpho, $20-$30 and it outperforms the fitbit scale in every way.

[Fortuncuke]

Nope. Trashed it.

Sent from my iPhone

[wildcat_08]

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@Shez82 wrote:

I have the same problem with broken sensor I’m guessing. Did you get yours fixed?

Replacing the plastic part in the foot has worked great so far. Shez82, if you think you can do surgery on it, I will see if my friend would be willing to print another one.

[beefcake_mcgee]

No.  Fitbit is garage sh*t. Won't ever buy their products again.

[JuanJoFitbit]

@Shez82 Welcome to the Fitbit Community! I'm sorry to hear that the sensor of your Aria scale has broken. Due to this, I'll forward your case to our Support team so they can review your case and follow up. Please keep an eye on your email account.

@Sh1tbit Thank you for joining us in this thread! I'd like to help you with the unresponsive screen issue that your Aria is experiencing. Please try taking out the batteries then clean the contacts of the scale with a cotton swab and a little bit of alcohol in order to remove dust. After this, put the batteries back in and see if your Aria's screen comes back to life.

[Shez82]

I have done that. But still no good

Sent from my iPhone

[Sh1tbit]

All sorted

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[JuanJoFitbit]

@Shez82 Thank you for getting back! I would like to follow up and would like to know if our Support team provided a solution.

@Sh1tbit I'm glad to hear that all is sorted now. Thank you for posting the update here.

I'll be around if you guys need assistance.

[Shez82]

I’m still waiting to hear from someone. Feel like I’ve wasted my money

Sent from my iPhone

[Sh1tbit]

They got back to me and I was in warranty!!!
Who knew!

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[JuanJoFitbit]

@Shez82 I was able to get in touch with our Support team and was told that they reached you via email. Please let me know if you received their email.

@Sh1tbit I'm so glad to hear that your Aria was under warranty. Thank you for posting the update here.

See you guys later! 

[Dashony]

@JuanJoFitbit Please use @Blackjacko ‘s feedback as mine as well. Can’t believe the part that supports most stress when on the scale, is made out of a plastic that has close to zero flexibility and my scale is now unusable. If you were to design something for yourself that lasts a long time,  would you use that quality part for it? I don’t think so, and if uuu would, you would make sure you have quite a number of spare parts for it. But you not making the parts available for purchase even, you’re just playing a dirty game in forcing people to buy another scale. How dodgy. 

I’ve just lost all my trust in your company. So that’s how FitBit operates their business...

I’ll have a go at reprinting the part with my 3D printer in TPU yes that’s a more flexible plastic that can be used... hopefully this will last me until the scale dies of “natural causes” and I’ll make sure my next scale or product is not going to be one from FitBit. Thanks for nothing.

Thanks man! I was going to get onto designing this, didn’t realise the blueprint is already out . Thanks for sharing and a big thanks to the designer!

Moderator edit: merged reply

[JuanJoFitbit]

@Dashony Welcome aboard to our Fitbit Community! I know how you feel about this. Your feedback is greatly appreciated. This helps us to keep improving our products and services.

[mdjson]

So, When are we going to hear that you have made any progress? So far all
we have heard is "thanks for your input our support team is working on the
issue". By now you should have come up with a solution and started making
reparations to your customers

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[Sh1tbit]

I contacted them and even though I was slightly outside the warranty, they could see when the machine had stopped working from my weigh ins and I have just received a new Aria 2!!!

Moderator edit: personal info removed

[mdjson]

Finally some good news

Michael

[aco2x]

Hey JuanJo:

Could you take a look around the break room at FitBit headquarters?  There have to be about a million of those sensors laying around that people are using to play tiddlywinks.  Just grab a few and send them out to those of us with broken units.  Thanks in advance for thanking me for my feedback and for your condolences about my scale being out of warranty. 

[mdjson]

☺

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Moderator edit: personal info removed