My scale was giving consitently showing the 'step off' sensing message. I read how to open it up and look inside and sure enough, the plastic mounting bracket that holds one of the sensors was broken. Support told me that I was out of warranty, replacement parts are not available and there is no repair option.
Since this is not only, the most expensive scale I have ever purchased, but also the most short lived scale I can not recommend that anyone purchase it. If someone in support can contact me and give me a repair option I'll change my tune.
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