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Can I set up two Aria Air scales in the Fitbit app?

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‎11-17-2021 15:04 - last edited on ‎11-23-2021 09:37 by Fitbit Moderator

‎11-17-2021 15:04 - last edited on ‎11-23-2021 09:37 by Fitbit Moderator

I am wondering whether the Android Apps supports owning two Aria Airs. My old Aria Air interfaces to my phone. My second Aria Air was recognized at startup, but my weight never registers in the app.

 

Moderator Edit: Clarified subject

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‎11-17-2021 15:40 - last edited on ‎11-23-2021 14:28 by Fitbit Moderator

‎11-17-2021 15:40 - last edited on ‎11-23-2021 14:28 by Fitbit Moderator

I visit a particular place quite frequently, and I was getting tired of lugging my Aria Air with me.  So, I bought a second Aria Air, assuming the app could support two.  I was wrong!

 

I called tech support.  The FitBit app can only have one of each device type, so having two Aria Airs is not supported.  

 

This is a very bad feature of the app.  Please fix it.  In the mean time, I will return the Aria Air I just purchased.  You should at least put a warning on every product.  Something like:

 

WARNING: The FitBit app only supports one of each device type, so do NOT buy a second one of any product.

 

Moderator Edit: Formatting

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‎11-23-2021 17:02

In response to CA_Engineer

‎11-23-2021 17:02

Hi there, @CA_Engineer.

 

Thanks for your efforts while working on this situation, as well as contacting our Support team. I understand your point of view about setting up more than one Aria Air scale and I'm sorry for this inconvenience. We're always working on our features and services to improve them based on the feedback shared in the forums, to make sure we're delivering something that fits your needs. Your feedback is truly appreciated and it won't be taken for granted.

 

While this feature isn't yet available, let me suggest voting for this idea requested in the Feature Suggestions board so it can get the attention of our development team. To learn more about this board, see our FAQs.

 

See you around.

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