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Can I sync my Aria to a new Fitbit account?

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‎09-04-2019 21:33 - last edited on ‎05-13-2021 11:04 by Fitbit Moderator

‎09-04-2019 21:33 - last edited on ‎05-13-2021 11:04 by Fitbit Moderator

I want to be able to link my Aria to a new fitbit account through the same wifi. My old fitbit account is deleted and the aria will not sync with my new account.

 

 

Moderator edit: updated subject for clarity

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‎09-16-2019 10:54

‎09-16-2019 10:54

Hello @timesup and a warm welcome.  I have not been faced with this problem, so I am totally pulling ideas out of the air.  Just to clarify, are you setting up an Aria or an Aria 2?  Can you describe, in more detail, the steps you took to add your scale to your new account and the messages you got along the way?  If you believe it is correctly added to you account, does it show up on you list of devices when you tap on your profile picture? 

 

If it is an Aria 2, you might need to do a factory reset before adding it to your new account.  Aria 2 Manual -- factory reset is on p6 of the manual.

 

If you need further help, you should contact Support.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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