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Can't add my child to Aria scale

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My child received a Fitbit Ace as a gift and I am trying to add our Aria 1 scale to her account so she no longer needs to appear as "guest." The invitation was sent from my account, but there does not seem to be any place to accept the request from her "My Family" account, despite it showing as pending in mine.

 

Is there some issue with the Aria 1 that prevents this or is this just a problem with the current version of the app?

 

 

Moderator edit: updated subject for clarity

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@SRHaddon  A child with an Ace cannot be added to an Aria 1 or 2.  This has nothing to do with the app and everything to do with internet privacy laws and how Fitbit handles data.  You child's data syncs to your family app and that data is protected and not available on the web.  Weights on the Aria, both 1 and 2, sync to your Fitbit account through your wireless network. 

 

Does this make sense?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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Does this make sense? Not particularly, no. Why would weight have anything to do with "internet privacy laws" but everything else is, evidently, okay? It sounds rather more like an excuse than anything else, to be perfectly frank.

 

I guess the simple answer is to just set up an adult account for my child instead, but just keep everything private (as I do with my own). Easily done.

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@SRHaddon  There are laws that protect personal data on the internet.  In the US, this law is COPPA, the Children's Online Privacy Protection Act.  In the EU, it is the GDPR, the General Data Protection Regulation.  It's not "weight", per se, but a piece of personal data being sent through cyberspace.  I am not a lawyer, but I think a fair comparison is that this piece of personal data is no different from your child's Social Security Number (if you are in the US) being sent appropriately protected. 

 

These internet privacy laws are the reason a child must be 13 or older to have a Facebook account.  In the EU, this "age of digital consent" varies from 13 to 16.

 

Setting up an "adult" account for a child is a violation of the Terms of Service.  Are you being a good role model for you child by lying for him/her?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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Another Point is that with most scales that send current through the user their is an age limit recommended for use. Personally I don't think the would be a problem, but in today's age it is better to CYA.

 

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Make sense but not user friendly at all. It should be given to parents the choice to have the weight or not with the explanation you gave above so each make a good informed decision.

 

I agree that the way family account work sucks! I have 2 kids with fitbit and i wonder when are they going to ask the parents what we want! 

 

Does it mean if my family account has a date of birth over 18 i will be able to connect to Aria?

 

 

Moderator edit: merged replies

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@MelBrotto   For most countries that have digital privacy laws to protect children, it is age 13 and older.  Any user with their own "adult" account can be added as a user.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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