Can't add second person to Aria 2

[navy_518]

I have tried to add my wife to the aria 2 from the app and the dashboard and the email isn't being sent.  I've checked junk mail and inbox and the email isn't being sent.  

[JuanJoFitbit]

@navy_518 Welcome to our Fitbit Community! I'm sorry to hear about the difficulties you've experienced when trying to add your wife as a user.

I noticed that you mentioned that you sent the invitation through the Dashboard. In order to avoid any misunderstanding on my end, please let me know if this was done through a computer.

In the meantime, please make sure that you are following the steps that are listed in this help article. Please follow the "Fitbit.com Dashboard" instructions.

Looking forward to your response! 

[navy_518]

Yes from a computer.

[JuanJoFitbit]

@navy_518 Thank you for getting back! Since the issue persists, I'll forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any doubts! 

[doodie64]

I am also having the same problem adding my husband from my Android phone. Emails not sending.

[JuanJoFitbit]

@doodie64 Welcome aboard to our Fitbit Community! Regarding the difficulties you've experienced with your Aria 2 when trying to add your husband, please try sending the invitation through your web-based Dashboard, using a computer. Please follow the steps listed in this help article.

Keep me posted on the outcome! 😀