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Can't get on Fitbit website to setup Aria 2

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‎10-20-2021 10:27 - last edited on ‎10-20-2021 12:00 by Fitbit Moderator

‎10-20-2021 10:27 - last edited on ‎10-20-2021 12:00 by Fitbit Moderator

I need to re-connect my Aria 2 scale to wifi, the problem seems to be that my phone can't access the fitbit website. I get a message when I try to access the website directly that safari cannot establish a secure connection. I am getting this persistently only for the fitbit website and not any others. I have tried turning phone on and off and deleting fitbit app (can't log in again now). I have also reconfigured the DNS setting in my wifi as instructed in some help forums. nothing working. can anyone help?

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎10-20-2021 10:45

‎10-20-2021 10:45

Hi @jane21  is it possible you can try another browser?

Stepping in the U.S.A. since September 2013. Android 14

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‎10-20-2021 11:59

In response to Odyssey13

‎10-20-2021 11:59

Welcome to the Fitbit Community, @jane21. I appreciate the input, @Odyssey13.

 

@jane21 What happens when you try to login on the Fitbit app? If you're setting up an Aria 2, you don't need to do it from our website. You can setup your scale or change the WiFi network from the Fitbit app by following the instructions from this help article: How do I set up my Fitbit device?

 

Catch you later.

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‎10-20-2021 12:13

In response to BraulioFitbit

‎10-20-2021 12:13

Hi thanks for the suggestions. I think i have done it now. I needed to update my iOS software, although had not been  prompted by apple to do so.

 

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‎10-20-2021 13:21

In response to jane21

‎10-20-2021 13:21

Hi, @jane21.

 

Thanks for the update. I'm glad to know that you could figure it out 🙂.

 

Have a nice day!

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