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Can't reconnect my Aria scales

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‎07-19-2019 09:27 - last edited on ‎03-18-2021 07:01 by Fitbit Moderator

‎07-19-2019 09:27 - last edited on ‎03-18-2021 07:01 by Fitbit Moderator

Hi,

Noticed my scales hadn't synced data to my account for nearly a week, despite the scales showing the sync symbol after I weighed myself on 2 occasions.

Followed the instructions to reconnect my wifi, but now I'm trapped on the "Connecting..." page with the picture of the phone and the scales.

Absolutely nothing I do can persuade my scales and phone to talk to each other.

I have told my phone to "forget" the scales' network, and then tried to reconnect, wondering if it was using some sort of dodgy cache.

I have used my phone to try it, and my laptop.

I have waited several hours between tries.

I have tried again and again and again, countless times... it just doesn't want to connect/sync.

 

 

Moderator edit: updated subject for clarity

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