help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can the Aria Air sync to desktop?

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-29-2020 06:48 - last edited on ‎04-19-2021 07:07 by Fitbit Moderator

‎07-29-2020 06:48 - last edited on ‎04-19-2021 07:07 by Fitbit Moderator

In short: Is it possible to sync the Aria Air via a desktop computer running the Fitbit App on Windows 10?  I have not been able to do so.

 

Longer:

My mother has been using an Aria scale for some time which has synced with her desktop computer over wi-fi.  This stopped working and she has just been given a new Aria Air as a gift.

The specifications for the Aria Air states that it works with iOS or Android phones, or Windows 10 devices. She has a Windows 10 PC with Bluetooth and the latest available Fitbit app installed (2.44.1997.0 as of today).

While she has two older Android phones they do not run Android 7 which is the minimum specification required and although they have the Fitbit app, they do not provide for the Aria Air.

I was able to set up the scale and link it to her account via my own Android phone.  However, when following the same method for attempting to sync to her Windows 10 PC (ie open the Fitbit app on the Today tab before using the scales) there is no apparent communication with the scales - in particular the Bluetooth icon on the scales does not illuminate indicating communication.  I've tried uninstalling and reinstalling the app, and the scales do work via my phone, but she needs a way of working the scales without me present.

Is the problem that the scale is just not capable of communicating with her PC?  Or is there something I'm missing?

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-29-2020 08:46

‎07-29-2020 08:46

The scale will only sync with a phone or tablet. It will not sync with a PC running the Windows 10 app. I don't think any new Fitbit products work with that old app.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎07-29-2020 08:46

‎07-29-2020 08:46

The scale will only sync with a phone or tablet. It will not sync with a PC running the Windows 10 app. I don't think any new Fitbit products work with that old app.

Best Answer
0 Votes

‎09-01-2020 09:12

In response to SunsetRunner

‎09-01-2020 09:12

How do I get the Aria Air Scale to sync with the Fitbit app? It records my weight etc, but it’s not updating the date. So confusing.....☹️

Best Answer
0 Votes

‎07-29-2021 06:08

‎07-29-2021 06:08

Yes, the ARIA AIR is junk since it will not sync with my laptop.  Although it shows my weight on my cell, I do not use my cell as often as I used my laptop.  Additionally, it does not plug in the weight into the Fitbit app on my phone for some reason...so it will not track.  Pure JUNK.  You think that once it records it on the phone, that that would transfer the information to all devices...but it does not.   It is going back.   DO NOT BUY from FITBIT.

Best Answer