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Cannot sync my Aria Air with my phone

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‎11-25-2019 12:24 - last edited on ‎05-08-2021 13:45 by Fitbit Moderator

‎11-25-2019 12:24 - last edited on ‎05-08-2021 13:45 by Fitbit Moderator

I have tried all of the suggested fixes, but did not see what my phone tells me when I attempt to sync with Bluetooth.  In the Bluetooth option on my android phone, the Aria Air shows up as an available device.  When I attempt to sync to the scale the message "pairing rejected by Aria Air" appears.  Is there a fix for this particular situation?

 

 

Moderator edit: updated subject for clarity

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‎12-02-2019 05:39

‎12-02-2019 05:39

Hello and welcome @falls75 

I’m sorry for the late response. I understand your having syncing issues with your Aria Air Scale. I think this help article will assist you: https://help.fitbit.com/articles/en_US/Help_article/1866?p=scale#ariaair

If your seeing an error message on the scale please refer to this article: https://help.fitbit.com/articles/en_US/Help_article/1489

 

😃 Hopefully the help articles will provide you with a solution. Please let me know

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