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Confirming the user on Aria 2

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‎02-05-2018 10:49 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎02-05-2018 10:49 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

Just a quick suggestion regarding the Aria 2 setup.  I got hung up at the (almost) last step because it wasn't obvious how to confirm which user I was after I weighed.  The icon that I selected during setup was visible in the viewport (the circle that shows messages on the Aria 2).  In addition to the icon was an "X" on the left side and a check mark on the right.  I knew that I needed to "select" the check mark but it wasn't obvious how to do that.  The answer is to click on the right side of the scale not the viewport!  The viewport doesn't respond to touch at all.  So, I think the setup instructions could make that just a bit clearer.

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5 REPLIES 5

‎02-07-2018 00:44

‎02-07-2018 00:44

@JayNSmith That was my only real problem setting up too. It would be nice if it was clear in the instructions! 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-08-2018 03:36

In response to NellyG

‎02-08-2018 03:36

@JayNSmith Thanks for participating in our Fitbit Community! I understand your point and I really appreciate your feedback on how to select and confirm the user on the Aria 2. You need to press the upper right square of your Aria in order to confirm the user. The screen is not touchable. Your feedback will be forwarded to our team since this helps us to keep improving our products and services.

 

@NellyG Thank you also for your feedback my friend!

 

Don't hesitate to get back if more questions arise guys! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-16-2019 20:29

In response to JuanJoFitbit

‎07-16-2019 20:29

Well, over a year after that exchange, no change in user info from Fitbit, and we had the exact same problem.  Cheers to the customer who shared the solution , and boos to the Fitbit service person who "passed the info along" without following up, and boos

to the rest of Fitbit service for completely ignoring the good (and voluntary) feedback.  Does Fitbit ever pay attention?

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‎01-13-2020 06:15

‎01-13-2020 06:15

I came out here today to find out how to confirm the user since my aria 2 arrived yesterday and I couldn't find the answer anywhere in the instructions!  Thanks for asking the question AND for posting the answer!

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‎01-13-2020 08:32

In response to aprilfoolcml

‎01-13-2020 08:32

Thanks. I have "fallen off the wagon" in terms of exercise and this is a
good reminder to get back on track.
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