Connectivity difficulties between Aria and Comcast/Xfinity routers

[JuanJoFitbit]

Hi everyone! It has come to our attention that some users are experiencing issues with syncing/setting up Aria scales with Comcast/Xfinity routers and we are currently reviewing. 

There is a workaround that has helped most users. For this, follow the instructions below:

• Log into comcast/xfinity account
• Once logged in,  visit https://internet.xfinity.com/more
• Edit wifi settings under "Additional Settings"
• Click on 2.4 frequency edit button.
• Select g/n, hit save.
• When the screen refreshes, click edit again, select b/g/n and hit save. 
• Stand on scale
• Continue with the regular setup process

Thank you all for your patience. Any update available, I'll make sure to share it in this thread.

[Timberwolf620]

As far as I’m concerned, I shouldn’t have to spend a penny on fixing Fitbit’s design screwup. The fact of the matter is that they sold a piece of crap for an exhorbent amount. What really erks me is the fact that Fitbit continues to offer the thing for sale. Oh, and to add insult to injury, one of the solutions suggested while on the phone with tech support was to purchase the Aria 2, they’d be happy to take my order. Really?

Sent from Mail for Windows 10

[Sarmarmun]

Like many on this thread, I have spent hours trying to link my Aria to wifi. I finally did after changing the 2.4 frequency settings from g/n to b/g/n following this link to my Xfinity admin dashboard that someone else shared on this forum: http://10.0.0.1/.  It had the b/g/n option that I did not find when I looked directly at the options when I logged into my Xfinity account on their site. With this change, it worked! That lasted about 2 weeks, then no longer updated. So I tried to reconnect it to my network. This time, it seemed like nothing was working. I tried changing the frequency back and forth, and all the other solutions you all have posted on here. What worked? I use wifi only on my iphone without data turned on most the time. I decided to see if turning on my data would make a difference. It worked the first time! The scale immediately reconnected to my network. And it still works and updates to my app after I turned the data back off. Maybe this will help someone else! Not getting too excited because we'll see how long it lasts...but it gave me some hope that not all is lost.

Moderator edit: format

[jkniff26]

I found that address but not the commands. looks like we all need new scales. I figured if I proceeded then I would have the same luck you did. Comcast is never much help either

[drmeiswinkel]

How can no resolution be acceptable?

You’re right: it’s not the resolution we hope for.  

No resolution is not an acceptable resolution!

Moderator edit: format

[jkniff26]

ok that could be hard for us . I am ok with directions, but if you could give a step by step that would be great. maybe suggest a certain router also. thanks

[joeburnside]

As owners of these scales we are frustrated in the lack of vision the Fitbit engineering team had when designed with old technology, however, they could have been directed by the financial team to use outdated cheaper wireless technology. Some individual or department evaluated the risk between added cost, aka reduced profit, against aging technology. Plain and simple, technology advances and old devices become obsolete. A prime example is the beloved analog TV, in the United States TV signals are digital on analog waves and specific hardware is required to decode those messages. Yes the Aria 2 should have included newer technology, but it doesn't, so this was the second decision to use cheaper legacy hardware to retain profits. I have a what I call Joe's Rule of 3; Mistake, Validity, and Stupidity. As I see it, Aria was a mistake to use legacy technology, Aria 2 is validity of the technology mistake; therefore if anyone purchases an "Aria 3" they are STUPID........ 

[drmeiswinkel]

I can’t speak to how Fitbit’s decisions were made.  I have several older wifi appliances that are supported on newer hubs.  The Aria scales should work on newer hardware.  The protocols and hardware are typically robust enough to scale upward, with the bottleneck being the older hardware.

I have not heard of “joe’s rule”.  I don’t see how it’s relevant to the issue.  Fitbit isn’t just leaving existing customers in a bad place.  Anyone who buys a new Aria is likely to have these issues and not have forewarning.  

Fitbit needs to stop selling Aria scales without informing consumers of the hardware issues.

[talulasvoodoo]

What xfinity link did you use? I found the link originally posted didn’t take me to where I needed to go. Thank you. 

[jkniff26]

I found somewhere inside account settings. Something about editing wi-fi. Sorry I don’t remember the exact path but it was no help because the option to edit like the op described was not there

[talulasvoodoo]

How did you figure out where to go?

Sent from my iPhone

[Stone520]

Doesn't matter. Won't work.


Sent from my T-Mobile 4G LTE Device

[JuanJoFitbit]

Hi everyone! Thank you all for your feedback and patience regarding this issue. As mentioned before, our team will continue to monitor this matter.

[jkniff26]

I used the xfinity mobile app

Joe

[drmeiswinkel]

There appear to be no lasting fixes that don’t involve buying new, sexond party access points.  The people who posted those fixes have not reported fixes lasting months.

Every post about worling fixes seems to have follow-ups about the fix failing.

My Aria cost close to $200.  I expected more for that.

[LuLuBlack]

Had my scale on AT&T WiFi for years. Just moved to CO and only Comcast/Xfinity is available. Could not connect scale after several days of trying and finally found this forum. Just spend hours chatting with an Xfinity support person with no result. I’ll keep checking back to see if anyone solves the issue. Thanks!

[_2020_]

I tried using an Apple Time Capsule as secondary access point.

I have to say it does not work any better...
I must admit I did not try a zillion times to make it work. It should work first time!

[Jerzydeb]

Finally just gave my Aria away ... it wasn't worth the hassle and the bad feelings to see it shoved under my desk day after day.   When I posted it on an online yardsale group ... I specified that it would NOT work with Comcast.   Hopefully whoever got it will be able to work with it.

For those that are still without, I still highly recommend a RENPHO as a replacement.   The longer I have it the more impressed I am with it, and it was about $30.  Get with it FitBit .... a $30 scale is far superior than the $200 door stop you sold !

[techgirl233]

I have to agree. I am loving my new RENPHO. It setup in seconds and it works great. I can’t believe this $30 scale runs rings around my $200 doorstop.

Sent from my iPad

[JuanJoFitbit]

Thank you all for your feedback. All the information is greatly appreciated as this helps us to keep improving.

Our team will post any update when available. Thank you for your patience!

[Sarmarmun]

Hi everyone. Here is step by step work-around in order to change the frequency of my Comcast Xfinity wifi connection from 802.11g/n to 802.11b/g/n, in the hopes that it might work for you too. NOTE: This is option was NOT available signing into my account on the regular Xfinity website, but when you follow the link below, the page says Xfinity at the top. This first part I borrowed from another board on here.

1) Go to: http://10.0.0.1/. Sign in with the username "admin", and the password is your own wifi password.

2) Once in, among the list of choices on the left, choose "Connection"

3) on that list, choose "wifi"

4) There will appear your wifi connection/s. Mine has two, both a 2.4Ghz and a 5Ghz. Click the "edit" button to the right of the 2.4Ghz option.

5) In this new window, there is a drop down menu called "Mode". Click the arrow and your choices appear. One should be "802.11 b/g/n". Choose it, then make sure you go to the bottom of the page and click the button that says "Save settings". You can now exit/logout of this page. 

Now, what seemed to make the difference for me, as I was still having problems even with this setting chosen, is that I turned the data on my phone to "on", as I usually use it only with wifi. With the data on, I tried to reconnect my Aria to the Fitbit App on my iphone, and this time, it fiiiiinally worked. It continued to work when I turned my data off and has been working for a week.