Connectivity difficulties between Aria and Comcast/Xfinity routers

[JuanJoFitbit]

Hi everyone! It has come to our attention that some users are experiencing issues with syncing/setting up Aria scales with Comcast/Xfinity routers and we are currently reviewing. 

There is a workaround that has helped most users. For this, follow the instructions below:

• Log into comcast/xfinity account
• Once logged in,  visit https://internet.xfinity.com/more
• Edit wifi settings under "Additional Settings"
• Click on 2.4 frequency edit button.
• Select g/n, hit save.
• When the screen refreshes, click edit again, select b/g/n and hit save. 
• Stand on scale
• Continue with the regular setup process

Thank you all for your patience. Any update available, I'll make sure to share it in this thread.

[jal333]

I am most sad that I am unable to attach my Aria to my new Xfinity network.  I do not have the technical expertise that seems to be needed to go to Xfinity, change settings, etc.  It would seem that Fitbit needs to do a software upgrade of some type to accommodate users of the Aria or something else.  My former spectrum wifi continues to show up and when I tap to change, the scale immediately goes into weigh mode.  I can see the Aria on my xfinity Wifi network, but nothing is connecting.  Giving up for the day.

[Stone520]

Don't even try. They work one time, or not at all.

[jkniff26]

You bought Aria brand new? Or Aria 2? Aria will not work . It’s a worthless hunk of scrap metal with ocean polluting plastic parts. I did not know that the new one also did not work. This thread is a couple years of complaints.

Joe

[sbfurlan4]

Quite sad that even with all the complaints Fitbit will not fix the issue. Yes I bought the Aria new and it worked until it stopped working. I believe the incompatibility is with the Comcast router as when I brought it to my sons house it worked. He has Comcast but not the Comcast router.

If you are the right person with the right service it will work but heaven help you if you make a change.

The Renpho scale I bought works perfectly, cost a whole lot less and has way more features. Don’t waste your time and money trying to trouble shoot. When for $30 you can get a great product that always works

Sent from iPhone

Moderator edit: personal info removed

[RonLudwig]

I've had mine since about 2010 and it worked fine until I got my new Comcast
equipment without 802.11b. Now, it's just a manual scale and I enter my data
into the Samsung Health app on my phone

[LQ2]

I was able to fix the issue. I plugged in my old router to a Ethernet port of the new Xfinity Gateway and I was able to connect my Aria scale using my old WIFI name.

[jal333]

Like this solution, but unable to do it. Did not anticipate the issue or I would have kept my old router. Thanks for the suggestion though.

[jal333]

Yes, looks like I will do the same thing, using other apps.  Sadly, I loved my Aria and tracking, but hate going backwards in a world that is full of IoT!

[jal333]

Does anyone know if the Aria 2 will work on Xfinity?

[jal333]

I have an Aria first generation and never had an issue with it worked well.
Now I see it will not longer connect, and wonder if Aria 2 will connect to
xFinity

"Love like there is no tomorrow, VOTE like there is!"

Moderator edit: personal info removed

[RonLudwig]

I have an old router and tried this but was unsuccessful. I am gonna try again... just because I'm stubborn

[sbfurlan4]

The only solution that works easily is to add a router to your xfinity router or do not use the xfinity router. Every other fix is a pain and not guaranteed to work.

Sent from iPhone

Moderator edit: personal info removed

[starbreiz]

Sue, do you know which model router is the problem? I have the Xfinity Wireless Gateway 3 and it still allows the 802.11b network to be activated on 2.4GhZ under a different SSID. Now that I got mine working, I wish I could help others but I'm unclear what Comcast is doing to disable 802.11b. https://www.xfinity.com/support/articles/wireless-gateway-3

[starbreiz]

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@jal333 wrote:

I just started with xFinity this week and have been unable to get my Aria attached. Does this only happen with the newest routers?  I see your message about changing the settings on xfinity, but have concern about downstream capabilities after I make the tech change.  is there a long term issue if I make these xfinity system changes?

---

No long term issues. Having 2.4Ghz equipment on your dual band network will slow it down. Having a separate SSID for the slower equipment is a good idea in the end. I posted a screen cap of my Xfinity settings in the forum here...

[pottiepie]

 I am in Canada I do not have the Xfinity router I chatted with Fitbit and was given the numbers required to connect to their server and was told to contact my ISP. I contacted my ISP the tech guys adjusted the numbers as given to me by Fitbit and still I am not able to connect. This is a Fitbit issue they need to fix it they have everybody going in circles trying to get their scale Connected. Notice that the Fitbit techies have not replied for several days to these problems and that’s because it is a Fitbit issue and they’re doing nothing about it pressure needs to be put on Fitbit to support the equipment they took the money for and the clients that are relying on them

[LQ2]

Aria 2 is Bluetooth. No messing around with WIFI.

Sent from my iPhone

[LQ2]

I did one more thing. I added manually the old router MAC address to the xfinity gateway. Not sure if this was a necessary step to the solution.

Sent from my iPhone

[jal333]

Makes so much more sense!  Thanks for letting me know.

[TeresaA]

It’s been a while, and there are a lot of replies and comments on this thread, but I think I remember seeing someone who said the 2 did not work either. 

[yeacupsmom]

b is not an option on my router. It is set up to auto-choose from 2.4 Ghtz 802.11 g,n or 5 Ghtz 802.11 a,n,ac. It is their newest modem/router as of this past winter