Err message when trying to weigh in

[MoreBitThanFit]

Hello! I'm getting an Err message when attempting to weigh myself and I've tried a few troubleshooting steps from other posts but not able to fix this 

Troubleshooting:

+ Clean scale foot pads to ensure it sits evenly on floor

+ Remove batteries

+ Weigh myself 5 times in a row to try and recalibrate it 

My scale is not connected to Wi-Fi nor do I want it to be connected. It weighed fine for a long time and now giving this error.

Any other suggestions? Thanks!

[LZeeW]

@MoreBitThanFit   What model scale do you use?  Error messages and troubleshooting steps vary by model.  What is the exact error message?

[MoreBitThanFit]

Model: FB201B

Error message: "Err"

When activating the scale (tap to start) >> it will say step on >> once I step on, it will say "thinking" and then instead of saying step off like normal, it just says "Err". 

When I did the weigh 5 x to recalibrate it gave the same error each time. Maybe I need to recalibrate differently? Not sure if I should wait for the error message or get off when it says thinking. 

[LZeeW · Accepted solution]

@MoreBitThanFit   That model is the original Aria.  Here is a link to Fitbit's Help article.  I expanded the Aria error codes and troubleshooting steps for you.  Removing the batteries for 10 seconds is the recommendation.

I don't have any experience with that model.  Based on years of user posts, if battery removal doesn't fix this error, then your scale is broken.