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Error message on Aria when changing WiFi

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I’ve changed my WiFi and I’ve been trying to update my aria scale for multiple days now - across my personal mobile, work mobile, and laptop.  I’ve followed all the instructions and nothing works.  There are numerous glitches throughout the process and in the rare chance it gets through all the steps, the final message on my scale is “ERR”.

what is happening?

I want a new aria scale.  I have read all the threads, watched all the videos, and spent numerous hours on this faulty equipment.  If I can’t do something as simple as change the WiFi, then I need to be sent a new scale.

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I know it has to be connected to 2.4G and not 5G. Which is annoying. Even though my modem has both, I have to use my hotspot on my phone and change it to 2.4G just to sync my Aria 1. Which STILL is recognizing me as a Guest...

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